Ranjon2227 Author

Level 1

6 points

Black screen

I can’t shut my 11Pro completely off and all I get after it unlocks it goes to a black screen. The phone seems to be very hot.

iPhone 11 Pro, iOS 13

Posted on Mar 14, 2020 10:29 AM

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Level 10

209,838 points

Posted on Mar 14, 2020 10:32 AM

Have you already tried a "forced" restart of your iPhone, using these instructions?:--> Force restart iPhone – Apple Support

Regards

Giulio

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Top-ranking reply

Level 10

209,838 points

Mar 14, 2020 10:32 AM in response to Ranjon2227

Have you already tried a "forced" restart of your iPhone, using these instructions?:--> Force restart iPhone – Apple Support

Regards

Giulio

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