iPhone 11 not ringing when screen locked

I've seen this question prior but no adequate answer. How do we turn off silence "while iPhone is locked" under Do Not Disturb? Its not the "little button above the volume buttons on the side". That is the 'silent' button and is controlled in 'sounds and haptics'. I have my phone set to 'vibrate on silent' but it is not vibrating when the screen is locked. The only logic I can find is that even tho 'do not disturb' is not turned on, Silence: while iPhone is locked is selected and cannot be de-selected. I agree with the people who were posting about this previously. It is very frustrating and I am missing calls and texts because of it. Please help Apple support! Thank you.

iPhone 11 Pro, iOS 13

Posted on Mar 16, 2020 3:35 PM

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2 replies

Mar 18, 2020 9:01 AM in response to SravanKrA

Not exactly. I do not have "DND" enabled. And my phone doesn't ring (vibrate). I have it set to 'silent' and in the 'silent mode' I have it set to 'vibrate when on silent'. It doesn't ring/vibrate when the screen is locked and its sitting idle. It also does not ring/vibrate whenI'm using the phone such as texting. I only get a 'missed call'. I can be sitting right next to it or holding it and it does not ring. It will suddenly show that I missed a call. Its most irritating. I have it set to vibrate whether it is on silent or ring mode. It doesn't vibrate. It lights up after a call has been missed to let me know I missed the call. The only feature I can see that might relate is the checkmark in DND. Under silence: there are two options of which one must select one or the other )"Always" or "While iPhone is Locked". Since I do not want it silenced always, the other option is selected. One cannot unselect it. I just changed the setting below the 'silence' one to 'allow calls from everyone'. I'll see if this makes a difference. And again, I don't even have DND on but I can't figure out anywhere else that would control the ringing/vibrating of my phone when I have a call incoming. Thanks for your help.

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iPhone 11 not ringing when screen locked

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