iPhone 11 not ringing when screen locked
I've seen this question prior but no adequate answer. How do we turn off silence "while iPhone is locked" under Do Not Disturb? Its not the "little button above the volume buttons on the side". That is the 'silent' button and is controlled in 'sounds and haptics'. I have my phone set to 'vibrate on silent' but it is not vibrating when the screen is locked. The only logic I can find is that even tho 'do not disturb' is not turned on, Silence: while iPhone is locked is selected and cannot be de-selected. I agree with the people who were posting about this previously. It is very frustrating and I am missing calls and texts because of it. Please help Apple support! Thank you.
iPhone 11 Pro, iOS 13