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Fraudulent purchase

Apple sent an email yesterday letting me know of a purchase I didn’t make. How can I get a refund and secure my account

Posted on Mar 17, 2020 9:59 AM

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Question marked as Top-ranking reply

Posted on Mar 17, 2020 10:05 AM

That is not from Apple. It is a phishing scam. Do not respond to it.

If the only indication of charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


4 replies
Question marked as Top-ranking reply

Mar 17, 2020 10:05 AM in response to Ellie0626

That is not from Apple. It is a phishing scam. Do not respond to it.

If the only indication of charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


Mar 17, 2020 11:43 AM in response to Strictlybuisness

You are being scammed. 

 

It was a scam.

 

Did you provide any potentially damaging information to anyone? If yes, you'll need to follow up, for example, with a credit card company, Apple, your bank, etc.

 

If you gave you Apple ID password to a scammer, then

 

Change your Apple ID password https://support.apple.com/en-us/HT201355

 

Here is What to do [before] or after you change your Apple ID or password https://support.apple.com/en-us/HT204071

 

See If you think your Apple ID has been compromised https://support.apple.com/en-us/HT204145to see what to do.

 

Increase the Security of your Apple ID https://support.apple.com/en-us/HT201303

 

FYI: 

 

See If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement https://support.apple.com/en-us/HT201382

 

See Identify legitimate emails from the App Store or iTunes Store https://support.apple.com/en-us/HT201679

 

For scam related information from Apple including reporting scams to Apple see Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams https://support.apple.com/en-us/HT204759

Mar 17, 2020 10:16 AM in response to Ellie0626

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


Mar 17, 2020 10:42 AM in response to Ellie0626

I was going crazy and before I asked Apple I was worried about getting locked out and I only keep my card information ℹ️ for payment on my phone bill . I filled in the information that asked me for my ssn weird I don’t remember apple ever asking for it but I ended up with a PayPal, app purchase, a Youtube channel and a google business account Apple was great told me they did not see anything but they eventually did I was refunded some $ but they took down my personal accounts should have been the others! so I am still working on it going to the store and changing everything I keep changing pw reset id and pa but every morning something new so I also change my payment ℹ️ 🍎 I need to be better educated with this phone and what I open and answer, I will never get phished or fall for any scams will not do anything on my own!!!

Fraudulent purchase

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