Fraudulent purchase
Apple sent an email yesterday letting me know of a purchase I didn’t make. How can I get a refund and secure my account
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Apple sent an email yesterday letting me know of a purchase I didn’t make. How can I get a refund and secure my account
That is not from Apple. It is a phishing scam. Do not respond to it.
If the only indication of charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support
and Identify legitimate emails from the App Store or iTunes Store - Apple Support
That is not from Apple. It is a phishing scam. Do not respond to it.
If the only indication of charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support
and Identify legitimate emails from the App Store or iTunes Store - Apple Support
You are being scammed.
It was a scam.
Did you provide any potentially damaging information to anyone? If yes, you'll need to follow up, for example, with a credit card company, Apple, your bank, etc.
If you gave you Apple ID password to a scammer, then
Change your Apple ID password https://support.apple.com/en-us/HT201355
Here is What to do [before] or after you change your Apple ID or password https://support.apple.com/en-us/HT204071
See If you think your Apple ID has been compromised https://support.apple.com/en-us/HT204145to see what to do.
Increase the Security of your Apple ID https://support.apple.com/en-us/HT201303
FYI:
See If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement https://support.apple.com/en-us/HT201382
See Identify legitimate emails from the App Store or iTunes Store https://support.apple.com/en-us/HT201679
For scam related information from Apple including reporting scams to Apple see Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams https://support.apple.com/en-us/HT204759
Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .
I was going crazy and before I asked Apple I was worried about getting locked out and I only keep my card information ℹ️ for payment on my phone bill . I filled in the information that asked me for my ssn weird I don’t remember apple ever asking for it but I ended up with a PayPal, app purchase, a Youtube channel and a google business account Apple was great told me they did not see anything but they eventually did I was refunded some $ but they took down my personal accounts should have been the others! so I am still working on it going to the store and changing everything I keep changing pw reset id and pa but every morning something new so I also change my payment ℹ️ 🍎 I need to be better educated with this phone and what I open and answer, I will never get phished or fall for any scams will not do anything on my own!!!
Fraudulent purchase