Battery Indicator Incorrect on Series 5 Apple Watch

The Issue

I am having the following problem with my Series 5 Apple Watch, purchased four months ago:


1. After a full charge, the battery charge indicator remains stuck at 100% for approximately 4-9 hours.


2. The battery charge indicator then begins to decrease.


3. When the battery charge indicator reaches approximately 15-33%, the watch powers down suddenly, with no low battery warning (which should be given at 10%).


In summary, the battery charge indicator is essentially never correct. Below are two graphs showing this behavior:





My Attempts to Work with Apple on the Issue

I have worked with Apple thorugh multiple channels, and have been unable to obtain a solution to this problem.


My efforts include the following:


1. On January 22nd I consulted the Apple Store about this issue. The watch was sent to the repair facility and they were unable to duplicate the issue. It was sent back to me.


2. The issue continued to occur after I received my watch back from Apple. On February 4th, I chatted online with Advisor #1, who opened a case about the matter.


3. At Advisor #1's request, I collected screenshots documenting the occurrence of the issue. I also triggered a logging procedure on my watch during the times that the issue occurred.


4. On February 7th I had phone conversation with Advisor #2. During that conversation, we uploaded the logs and screenshots documenting the issue, for analysis by the engineering team. I also provided other additional information.


5. On February 21st, Advisor #2 got in touch and told me that we would need to collect further logs from the watch. She provided a link to a mobile configuration profile for my phone, which would allow collection of more detailed logs from my watch.


6. We scheduled a call on February 24th to upload the logs. Advisor #2 stood me up for that call. After trying with her over several days to reschedule, we finally spoke around March 4th. We attempted to upload the detailed logs that had been collected, but the upload appeared to keep hanging. She indicated that she would call me back after this to figure out a way to upload the logs.


7. I have not been able to get in touch with Advisor #2 since then, despite reaching out by email and voicemail.


8. On March 13th, I spoke with Apple Support by phone to try to sort this out, since it seemed by that point that Samantha had disappeared. Advisor #3 took down my number and said that she would have someone call me back. No one did.


9. On March 16th, I contacted Apple Support again by chat, to try to remedy this issue. Advisor #4 scheduled a call for me to speak with Advisor #5 today, March 17th, to resolve the issue.


10. Today, I spoke with Advisor #5 and was told that the only possible approach he can offer is to ship the watch back to the repair center to see if they can diagnose the problem (i.e, back to Step #1 in this long process). He would not make any effort to upload any of the logs that I collected in Step #5 of this process (which failed to upload in Step #6). Based on my past experience with Apple repair, my expectation is that they will be unable to replicate the issue and that the watch will be sent back to me. In that case, the only recourse he could offer was to visit the Apple store again once it opens back up (after Covid-19 passes).


My Questions

I am honestly at an absolute loss about how to proceed here. This support experience has been worse than abysmal and very different from past support experiences with Apple. I have three questions:


1. If anyone from Apple is reading this, could you please intervene to resolve this? Ideally, I'd like to try new hardware and see if that solves the problem, as I've spent around 5-10 hours of my time dealing with this issue. That said, I'm also happy to work with you on further troubleshooting of this hardware, but I need a responsive and competent support team member on the other side to make that happen, and I don't feel that I've had that so far.


2. Has anyone reading this forum experienced this problem? If so, have you been able to solve it? And, if you've solved it, how?


3. Does anyone have any advice for resolving this problem with Apple? They seem completely unconcerned, and it has been dragging on for almost two months.


Thank you very much for any help!

Apple Watch

Posted on Mar 17, 2020 3:15 PM

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Posted on Apr 26, 2020 11:25 AM

I finally got the fix for this problem. The person I got on the helpline asked me to unpair my watch, so that it would return to factory settings and then repair it with my phone using the latest backup so that I don’t lose my settings. I did that and it fixed the problem.

Similar questions

146 replies

Jun 2, 2020 2:13 AM in response to nomperar

Through somewhat of an accident, I got my battery indicator working normally again. After the nth time the device went dead, I left it overnight. No charging. The next day, I charged it until it hit 100% (which took about an hour) and used it for an hour or so. Then I added an exercise I hadn't been able to track with the watch, using my iPhone. I took two+ hours for the watch to pick up on that added exercise, but from the moment it did, the battery indicator has been working normally again (two days and counting). At the end of the day I still have somewhere around 50-60% left. Which I find suspiciously high, since I use it quite intensively.

Jul 27, 2020 7:22 PM in response to CGR986

The only thing that has worked semi-consistently for me when this inevitably happens again is to turn the watch off, leave it off for 30 minutes to an hour, then turn it back on. That seems to reset the battery display for some reason. Hoping for an actual fix ASAP - crazy that this is still an issue after so many months.

Aug 16, 2020 8:24 AM in response to nomperar

I got it fixed by mistake after all the steps from google failed.

Basically I stopped iphone-watch sync when my iphone restore failed and I restarted my watch.

After the restore i had iphone on ios 13 and the watch on ios 7 beta and the battery indicator worked fine.

after updating the iphone to ios 14 beta and pairing the watch anew the problem did not appear again

Apr 5, 2020 6:49 AM in response to nomperar

I think that I may have found a work-around for this problem. If I power down the watch before placing it on the charger, then it seems that the problem may not occur for the next charge / discharge cycle. If I do not power down the watch before placing it on the charger, then the issue reoccurs.


Can anyone else please test this?

Apr 24, 2020 9:33 AM in response to nomperar

I'm the guy with the beta iOS 11 Pro Max and Series 5 WatchOS beta. Because I have been making my monthly Apple Care payments of $3.99, my tech offered an express replacement for $69. I jumped at it. The watch arrived next day via Federal Distress so I could not have been happier. HOWEVER, in preparation for receiving a replacement, I decided to ditch the beta OS on my 11 Pro Max and instead did a full erase and new setup from scratch on my iPhone. Wouldn't you know it, between doing that and doing the same on my "problematic" series 5 watch, the watch battery started tracking "normally" again. Oops! So, in my case, at least, the issue was with one of the OS's- not with hardware. Of course, I think there are more "issues" now with some of the applications on the standard OS with regards to my iPhone, such as the badges not updating on Outlook, whether I use the standard Outlook for iOS or the beta. The pay off, however, besides the battery working on my watch as expected is that the Orbit application I have for my "glasses finder" now works so I can at least have some help locating them. The other payoff is just not having all of those silly apps running on my phone, though I am slowly putting back many of them. I hope this helps out some of you as I know this was a bothersome issue. I use the phone to track activity during the day and sleep at night, so I am constantly checking battery and figuring out a "still" time when I am awake when I can charge the phone. I sit at the computer for long stretches so that helps in this regard though is damaging in almost every other regard (It's the "new" smoking). I'm keeping an eye on this post so I'll try to respond if you have questions.

Jun 29, 2020 12:30 PM in response to nomperar

Same issue here. I bought a Series 5 shortly after release last September and the battery never has seemed to behave correctly (won't charge beyond 99%, stays stuck there for hours and dies randomly, etc.) I tried un-pairing it and factory resetting it both from a backup and as new. I finally sent it to Apple in November, only to have them send it back saying they "couldn't replicate the issue"...as many others here have experienced. I wasn't finding many people reporting the same issue back then...now it looks like it's become pretty prevalent. It's disheartening hearing some are still seeing the issue even on their replacements. I've resorted to just charging it regularly and letting it only get up to about 95% so it doesn't get stuck at 99%. It does seem like a software issue, because the techs were baffled when the battery diagnostics came back looking good. Fingers crossed with watchOS 7 I guess...but none of the minor OS 6 updates have done anything to help.

Aug 17, 2020 5:48 AM in response to KarenRodger

Both mine and my wife's Apple Watches started exhibiting this behavior within the past few days. Both are Apple Watch 4's. Hers the 40mm GPS Only and mine the 44mm GPS+Cellular Stainless.

Perhaps these are of importance? Maybe not:

I handle charging the watches every morning. Whenever possible I never charge any LiIon device to 100% in an effort to extend battery life. Every morning I charge both watches to 80% and the next morning they would normally show 30% to 40% so there was no problem going 24 hours with this charging regime.

So as a test I charged both devices for several hours which meant charging long after the charge level indicated 100%.

Now they exhibit the 100% charge level for a long time before the charge indicator begins to decrease. This will continue until the battery indicator shows 40% to 60% and then the devices just shut off. The only way to wake them is to put them on a charger. No button bushes will wake either watch. To me this means the watch battery is really flat out dead.

But is is?

What if in the mind of the Apple Watche the entire battery level is shifted by 40%? So if the battery is indicating a charge to 100% and immediately removed from the charger but really only at 60% or a difference of 40%? If you leave it on the charger beyond the 100% lever for an hour or so the battery continues to charge but the indicator can only go to 100%. The battery charging logic and indicator are out of sync. So now after extended charging the battery is truly 100% charged but the Watch thinks it's at 140% due so it's charging logic error. So now when the watch is removed from the charger the watch must deplete the physical battery buy 40% before the indicator starts decrementing. So now physical battery is at 60% the logical (software) indicator is at 100%. The watch continues to consume battery and when the physical battery is near 0% the indicator says 40% due to the above out of sync between the physical and logical (software) battery levels. When the battery indicator nears 40% it's really near 0% physical. The software won't trigger the low battery logic because it still thinks (erroneously) the battery is at 40% when it's almost at 0%.

The question to me is how to "resync" the physical and logical battery levels. Resets, repairing, hard restarts don't seem to do it at least for me. Does any of this make sense? I'm not excluding this being self inflicted by not charging to 100% every night but it took about 2 years for this to happen so I'm leaning towards a software issue perhaps due to a Apply Watch update.

Sep 9, 2020 2:25 AM in response to schja01

How do you know? Apple gave me a new watch (free, in the warranty period) when the first one started having these problems. They said nothing about hardware or software.

And what workaround exactly are you referring to? There are a couple of very complicated workarounds being suggested that do not work, and a simple one (turn the watch OFF before you place it on the charger and let it charge untill it is completely charged) that DOES work.

I did this before returning the second apple watch, which showed the same problems as the first. The problemems have disappeared thanks to this solution, so I did not have to return the second watch.

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Battery Indicator Incorrect on Series 5 Apple Watch

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