Dell S2719DC monitor - issues connecting my macbook pro 2020

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Level 1

8 points

Dell S2719DC monitor - issues connecting my macbook pro 2020

Hi, I've just bought a new 15" macbook pro and I've had trouble connecting it to my Dell monitor - S2719DC - with the usb c cable. I had no trouble using the monitor with a hdmi cable on my old 2014 macbook pro. At the moment I can get the monitor to recognise the signal and show my desktop graphic but I it doesn't respond when I open up any other kind of file/programme. Has anyone else had this problem? Any suggestions on what I could try?

Thanks.

MacBook Pro 13", macOS 10.15

Posted on Mar 18, 2020 6:34 AM

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Answer 1

chris_g1

Community Specialist

Mar 19, 2020 6:14 AM in response to koopicorn

Hello koopicorn,

Thanks for asking the Apple Support Communities for help with connecting your MacBook Pro to a Dell monitor.

Please start by checking this help article: Use an external display with your MacBook Pro - Apple Support

Also check if you are using extended desktop or video mirroring, and if changing those options correct the problem: Use external monitors with your Mac - Apple Support

If you need more help, please check the troubleshooting here: Get help with video issues on external displays connected to your Mac - Apple Support

Thanks and have a wonderful day.

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Answer 2

koopicorn Author

Level 1

8 points

Mar 19, 2020 8:21 AM in response to chris_g1

Thanks. This is very useful. I think I'm now up and running. Exciting.

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