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User profile for user: trevp1989
trevp1989 Author
User level: Level 1
6 points

Iphone 8 - Error 35

Hello -


I am having issues with my iPhone 8. Last night is all of a sudden shut down and when I reboot it doesn't leave the Apple logo screen.


I followed the recommended instructions to update, even restore - nothing has worked. I get an "Unknown error occurred (35)" message.


Can anyone help?

Trevor

Posted on Mar 18, 2020 11:53 AM

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User profile for user: javaliga
javaliga
User level: Level 10
119,851 points

Posted on Mar 18, 2020 12:00 PM

It may be a hardware issue according to this article:

iOS update and restore errors - Apple Support


Here's what to check. Try again after each step:

  1. If iTunes is already open, quit and reopen it.
  2. Check your third-party security software.
  3. Make sure that your USB cable, computer, and network are reliable. Then try twice more to restore your device.
  4. Check for outdated or modified software. 

If you still see the error, contact Apple Support.


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User profile for user: javaliga
javaliga
User level: Level 10
119,851 points

Mar 18, 2020 12:00 PM in response to trevp1989

It may be a hardware issue according to this article:

iOS update and restore errors - Apple Support


Here's what to check. Try again after each step:

  1. If iTunes is already open, quit and reopen it.
  2. Check your third-party security software.
  3. Make sure that your USB cable, computer, and network are reliable. Then try twice more to restore your device.
  4. Check for outdated or modified software. 

If you still see the error, contact Apple Support.


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Iphone 8 - Error 35

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