Ring doorbell Pro App _ set up issues _ Unable to connect to WiFi

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8 points

Ring doorbell Pro App _ set up issues _ Unable to connect to WiFi

I have been trying to set up the Ring doorbell Pro via an app on the iphone, however when connecting Ring doorbell to the home sky router the password that I enter errors with " Password incorrect " every time I try- But The password is correct.

When I have spoken with Ring help line they have asked me disconnect my iphone WiFi from the home router and connect again with the password, however I am now unable to sign back into the WiFi connection on my iphone as the " password is incorrect.

Not sure what to do now ?

Thanks

iPhone XR, iOS 13

Posted on Mar 19, 2020 7:41 AM

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Answer 1

sterling r

Community Specialist

Mar 19, 2020 8:25 PM in response to steveprit

Hey there steveprit,

Thanks for reaching out to Apple Support Communities. I understand you’re having issues connecting your iPhone to your Wi-Fi network. I’ll be happy to help with this.

If you haven’t already, restart your iPhone, router and modem. This link can help you restart your iPhone:

Restart your iPhone

If that doesn’t help, reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.

You may also want to see if there is an update available for your iPhone as well:

Update your iPhone, iPad, or iPod touch

You can read more about the steps we took here:

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

If you still have issues after this, try connecting to a different Wi-Fi network and see if the issue continues.

Regards.

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