I'm trying to update keynote. My mac and os are both meet the software requirements. I am asked to Accept the software, but then it just tells me it's incompatible (along with iMovie, which I don't use). Any ideas? Thanks.
MacBook Air 11", macOS 10.13
The current requirements to update the current version of Keynote in the Mac App Store is that you already have Mojave, or Catalina installed. Are you using different Apple IDs for the operating system installation, and the Mac App Store? That will also stop you in your tracks.
If you can install anything from the Mac App Store (free or not) then your are using the same Apple ID on Mojave too.
Open the Mac App Store, and if signed into it, click on your avatar/name in the lower left corner of it. This will take you to the Mojave version of the old Purchases tab. See if Keynote requires you to activate it?
If you have Keynote already installed as an older version, you can drag that application to a USB stick, unmount that, and drag Keynote to the Trash. Reboot, and then attempt to download Keynote 9.2.1 from the Mac App Store again.
Thanks again for the response. I've tried the above, and nothing. Keynote doesn't show up as incompatible. Keynote asks me to activate, then nothing happens. This is quite confusing. thanks for your help.
Thanks for the quick response. I have Mojave installed... and to the best of my knowledge, I am not using different Apple IDs for OS/App Store. Do you know how I can verify that? Thanks again.
Keynote won't update
