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Cannot restore iPhone due to unknown error(4013)

So last night I accidentally dropped my iPhone XS Max in the bathtub, but I quickly pulled it out and dried it off. It was still working perfectly fine after that. Later, it suddenly went off, and when I tried to turn it back on, the Apple logo began a constant reboot, never opening up to the lock screen. I went online and after trying things such as a hard reboot, it was still not coming on. I then hooked my phone to my laptop and did the restore/update, but it will not complete apparently due to an "unknown error(4013). What do I do?

iPhone XS Max, iOS 13

Posted on Mar 20, 2020 6:33 AM

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Question marked as Top-ranking reply

Posted on Mar 20, 2020 7:02 AM

Hey so when you get that error code specifically it means the computer was unable to give the instructions to the device to restore, so some of the most common ways around this would be to try a different cable or even a different USB port as this can sometimes cause errors, also check to make sure they are clean and don't have any debris in them and if that fails and is possible then try with another computer and then if that doesn't fix it then you might have to take it in for a service


If you see error 9, 4005, 4013, or 4014 when you restore your iOS device

https://support.apple.com/en-us/HT201444


Many thanks


Erik

4 replies
Question marked as Top-ranking reply

Mar 20, 2020 7:02 AM in response to 2002_kk_

Hey so when you get that error code specifically it means the computer was unable to give the instructions to the device to restore, so some of the most common ways around this would be to try a different cable or even a different USB port as this can sometimes cause errors, also check to make sure they are clean and don't have any debris in them and if that fails and is possible then try with another computer and then if that doesn't fix it then you might have to take it in for a service


If you see error 9, 4005, 4013, or 4014 when you restore your iOS device

https://support.apple.com/en-us/HT201444


Many thanks


Erik

Mar 22, 2020 8:31 AM in response to 2002_kk_

So I had this same issue. My iPhone X first got water damaged a month after I got it new, kept using it like that cos all that went bad was Face ID. Read your solutions here and had tried to force restart, use another USB cable and use iTunes to restore. While nothing works so far.


So I guess that the mostly problem appearing after water damage is on Charging flex with vibration. Is there any way to keep them clean and dry? Also this help page suggests to temporarily turn off firewall and security software during the iPhone Restore in case they may prevent iTunes from working properly. Will give it a try.

Cannot restore iPhone due to unknown error(4013)

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