Voicemails: Unable to Transcribe This Message

Hi all, for several months now, my visual voicemails have not worked. For each and every voicemail I receive, a note pops up stating "Unable to Transcribe This Message." This occurred after an update and it's extremely frustrating. Are there any solutions? I've tried updating Siri, ensuring language is set to English US, etc. Surely I am not the only one? Thanks in advance!

iPhone XS

Posted on Mar 20, 2020 8:38 AM

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1 reply

Mar 21, 2020 8:44 AM in response to angelicacharisma

Hi angelicacharisma,


Thanks for using Apple Support Communities! I see you're having an issue with Visual Voicemail on your iPhone, and I'd like to do what I can to help out.


Have you restarted your iPhone since noticing this issue? If not, go ahead and do that, as a restart can resolve unusual issues.

Restart your iPhone 


If you're still having the same issue, take a look at this article, and follow the steps in the section titled "Get help with Visual Voicemail". Set up Visual Voicemail on your iPhone


Take care!

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Voicemails: Unable to Transcribe This Message

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