Accessing subscription done through iTunes on my windows PC

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Level 1

8 points

Accessing subscription done through iTunes on my windows PC

Hi, I bought a Hotstar VIP subscription from iTunes. Got a confirmation e-mail too. However there are no credentials mentioned in the email. So if i have to access the subscription from my windows machine, what credentials do I use? I am unable to login using my e-mail id attached to my iTunes account or my mobile number. I wrote to Hotstar support but they are unable to locate my email id and want a receipt. I sent them the email confirmation i got from Apple for the subscription but they are insisting on a receipt. Meanwhile iTunes shows my purchase as pending despite my credit card having been charged. I am at my wits end to figure out how to get a receipt in this situation.

Any help will be appreciated.

iPad mini 4, iOS 10

Posted on Mar 20, 2020 7:39 PM

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Answer 1

Rysz

Level 8

44,455 points

Mar 20, 2020 7:46 PM in response to RupaliSNayak

You can both, unsubscribe and ask for a refund, directly from your iPad.

If you want to unsubscribe, follow these steps:

View, change, or cancel your subscriptions - Apple Support

Officially, all purchases, including subscriptions, are final, but you can try to get a refund by completing the Report a Problem form.

https://support.apple.com/en-us/HT204084

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Answer 2

RupaliSNayak Author

Level 1

8 points

Mar 20, 2020 7:58 PM in response to Rysz

Hi .....thanks. Apple support refused to consider a refund because they said my problem does not qualify for one.

I can unsubscribe but that won't help get my money back.

Meanwhile I don't know how to contact apple support such that they tell me what credentials they pass on to Hotstar when handling my subscription so that I can either use that to login through my Windows machine or provide the details to Hotstar to find the equivalent credentials. That would be the easiest solution to my mind.

Any thoughts ?

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Answer 3

Rysz

Level 8

44,455 points

Mar 20, 2020 8:25 PM in response to RupaliSNayak

Officially, all purchases are final. It’s at Apple’s discretion to provide a refund.

Personally, I think Hotstar is just giving you the go-around and will not give you a refund, especially since it would need to go thru Apple anyway. They know very well that Apple only sends email “invoices.”

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Accessing subscription done through iTunes on my windows PC

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