Delivery delays COVID-19

How did you receive help from customer service at Apple? I tried the virtual "chat" and was told this was a FEDEX issue, not an Apple support issue.

I placed an order on 5/1/2020. It is showing a status of Label Created, Delivery Pending. travel history from Lebanon, TN. I guess that means it is located in the USA? TN is only a few hours from me. I am not sure why it is delayed. I can't get anyone on the phone at FEDEX.

I just ordered a Macbook Air on May 8th and it says it's suppossed to come on May 18-26. I also ordered the adapter, however, and that was suppossed to come on May 12-13 but I just got it today. Do you guys think my MacBook will come sooner? I would like to have it for my finals which start tomorrow, but the Apple support said it probably won't.

That’s good news! So update on mine is that I went to check where the order is right now and I get this message saying, “Your complete order history cannot be displayed right now. Check back in a few hours to see all your orders.” What does this mean? Anyone else get this?

Update: I have my MacBook, got it around 11AM my time when FedEx said it wasn't supposed to come until the end of the day so pretty excited about that. So far, I have not experienced any excessive fan noise or overheating, in fact I don't hear any fan noise at all. I've been consistently using this for the last 3 hours transferring stuff and setting everything up and like I said, no heating issue at all. This is also faster than my last laptop and finished downloads faster than expected (using Safari for reference). I have noticed that the battery has held up pretty well considering the fact that I have been downloading pictures and videos from Google Drive and on top of that, listening to Spotify and downloading apps from the Store. So far, I am LOVING this and I'm so glad I switched over (using the base model i3 processor for reference).

I’m in the same situation. But I ordered the iPad on the 1st of May and am still waiting for my order to progress from processing to ready to ship. The expected dates where from 19 to 27 May. I’m hoping they don’t push back the dates any further :(

Hey there, did you receive your order as per the revised schedule, or was it delayed further? I ordered the same items as you on the 26th of May. I am suppose to receive the Apple Pencil (in transit) by 29th and they have given me a date range of 12-16th June for the iPad.

Hello, I ordered the exact same thing 3 days ago, after reading some peoples’ issues with their deliveries I’m not expecting it to be delivered before couple weeks.

Just wondering how long did it take them to deliver your MacBook just to know approximately how long it will take them to deliver mine.

If you can mention your country I would be thankful, I am in Canada.

I ordered an apple watch on May 27th and it shipped on May 29th. The Apple tracking page states that it will arrive on June 8th but UPS sent me an email saying it will arrive today. Not sure which to believe...

Ordered a macbook air and airpods. Macbook is still processing after a week, but I expected that because estimated delivery is 2-3 weeks. Airpods were supposed to be here this morning (07/1) but were delayed till Friday (07/3). I think they will be delayed again considering they have not moved from Shanghai in 3 days and I am in America. Anyone else recently ordered and having this problem?

Side note: my sister ordered the same thing a few days later and her orders have an early expected delivery date than mine. I will say her shipping is UPS and mine is FedEx. Maybe that could be a factor?

kacey-anna! My mom just bought be the newest MacBook Air and 2 iMacs and 2 AirPods for our family. I'm in Iowa, and my family is in the hotspot of the state. We check when it will be here, it said it (MacBook) won't be here until the 14 of July. I'm that kind of person who can't wait and I will keep asking my mom when it will be here. So for me now it comes in 9 days. And we don't know how long the iMacs and the AirPods will come. We just have to wait.

I just want my own chance to cry here....

I have waited years to afford buying a high performance computer to start a career I can start immediately with the equipment and all that has held me back was funding.

Finally, I get a once-ever opportunity to have those funds and then....I have to wait two and a half months to receive it 😭😭😭😭😭😭

Order placed July 6th, estimated delivery is September 9-19th. I am trying to avoid these very strong feelings of being eager in the age of convenience

I ordered a MBA 13 on June 19. Delivery has been delayed three times already. Now it's supposedly set for July 30 to August 3. Apple doesn't provide any explanation. I've chatted twice with them. They just say I'll get an email when it ships. Very frustrating! We need the machine.

I just feel like venting I guess; since I know nothing can be done. Hopefully Apple inc reads these comments. Please use DHL when delivering goods. I've gotten something from England in 2 days using DHL during the pandemic, and my Ipad pro, since its been shipped is taking a week and a half almost two weeks with the 2 day delay. Why is it taking so long? Idk if it's cause it's coming from China and everything from China is delayed during this pandemic or if its UPS cause UPS usually sucks. I really wish there were some in the store that I could've ordered. And it wasn't until I placed my order that I saw on Best Buy that they had Ipads. How can a 3rd party seller have Apple products and Apple themselves don't. Ugh.

End of my rant.

Wait. iPads are on back order?!? Wtf. That would’ve been nice to know! I ordered mine Aug 28th but my expected delivery date is sep.28-oct. 6. Wish they would’ve put that on their website so I too could’ve looked elsewhere.