Subscription doesn’t show up

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Level 1

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Subscription doesn’t show up

I have a subscription I want to cancel. The money are taken from my bank account but the subscription isn’t shown on the subscriptions list. Neither in App Store nor in settings. How can I cancel it?

Posted on Mar 21, 2020 4:12 AM

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Answer 1

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ed2345

Level 9

63,590 points

Mar 21, 2020 6:06 AM in response to NickGr16

Nick, Did you start the subscription directly through the provider rather than through iTunes? If so, you need to cancel through them too. See more information here: https://support.apple.com/en-us/HT207865

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Answer 2

Mar 26, 2020 5:21 PM in response to ed2345

Hey Ed2345 I have apple arcade as a subscription and it isn't showing up anywhere in my apple account. I'd like to cancel but can't. Any ideas?

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Answer 3

ed2345

Level 9

63,590 points

Mar 26, 2020 5:39 PM in response to HudsonsGM

Hi Hudson,

The usual way to cancel subscriptions is as described here: https://support.apple.com/en-us/HT202039 That document also has a section about what to do if you don't see your subscription. And if all else fails, it has a link to contact Apple Support.

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Subscription doesn’t show up

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