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katrina3000 Author

Level 1

4 points

Iphone 8 failure when attempting to transfer image files from phone to computer "Catastrophic failure"

Hi Everyone,

I have an Apple Iphone 8 and connect it via the lightning cable to my HP Envy Notebook running Windows 10, with 12GB available Ram, and ample storagespace on my C drive.

When I connect my iPhone to the PC to attempt to transfer image files from the iPhone internal storage- (within the DCIM folder) I can only see some of the more recent image files. The older images (> 1 year) are not visible in the folder.

Further, sometimes when attempt to copy the files that are visible, I recieve a very non specific error message "Catastrophic failure" or a message "Error Copying file or folder, a devices attached to the system is not functioning"

Any help or insight would be greatly appreciated

Thanks!

iPhone 8, iOS 13

Posted on Mar 21, 2020 7:09 PM

Top-ranking reply

orangegrouptech

Level 4

1,864 points

Posted on Mar 21, 2020 7:24 PM

Try installing iTunes on your PC. If iTunes is there, try updating it.

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Iphone 8 failure when attempting to transfer image files from phone to computer "Catastrophic failure"

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