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Recently purchased a iphone 11 but can not connect to pc. itunes opens and the iphone is recognised but then an error message itunes can not read the contents of iphone -------- Go to the summary tab in preferences and click restore o this phones factory settings.
I have installed the latest version of itunes and windows updates with no sucsess.
iPhone 11, iOS 13
Hi Meandre01!
I understand that your iPhone isn’t recognized by your PC, and I'm happy to help. First, you can back up your device to iCloud if possible.
How to back up your iPhone, iPad and iPod touch
Once you've done that, please try connecting the iPhone with a different USB cable. If you still see the error, you can try connecting to a different computer.
Cheers!
Hi thank you for your reply. The phone is backed up to the icloud and have tried another usb cable and different computor but still the same error message.
Hi Meandre01!
Thanks for trying those steps! For further help with this issue, you should contact Apple Support using this link:
Cheers!
connecting iphone 11 to windows 10 pc
