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When trying to purchasing more gems in a game, the phone asks to choose the payment method.
The cost is 9,99 € and as you can see there's 15 EUR on the account. However, it's impossible to click on the "Apple Id".
iPhone SE
Hello Jenny-xxxxx.
Thanks for reaching out to Apple Support Communities.
I see that you are having some trouble with making an in-app purchase, because of a message prompting you to verify payment or contact the family organiser. I will be glad to assist.
I would suggest reaching out to your family organiser to have them verify the payment. If they cannot verify the payment I would recommend the following resource:
If your payment method is declined in the App Store or iTunes Store
Cheers.
Hello Jenny-xxxxx.
Thanks for reaching out to Apple Support Communities.
I see that you are having some trouble with making an in-app purchase, because of a message prompting you to verify payment or contact the family organiser. I will be glad to assist.
I would suggest reaching out to your family organiser to have them verify the payment. If they cannot verify the payment I would recommend the following resource:
If your payment method is declined in the App Store or iTunes Store
Cheers.
Thanks for the answer. We had to verify the credit card in order to be able to use the Apple ID balance.. which was weird.
Problems with in-app purchases
