Unable to download the app

Question

Level 1

5 points

Unable to download the app

Confirmation is required to re-download the free app

This is followed by "to continue using the mobile payment, you may need to deposit a sufficient amount to your account"

How much money are we talking about if I need to download a free app? Further, it writes that there are not enough funds, although the balance on the phone is acceptable (there are also no subscriptions, except for iCloud, but it has already paid)

I can't change the payment method, because I can't enter the card

I can't delete the payment method, because it says that there is a subscription, although I repeat, there are no active subscriptions expect from iCloud (it has been already paid)

How can I re-download the app?! All previously downloaded apps are not installed

iPhone (qwqer)

Posted on Jul 20, 2023 11:50 AM

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Answer 1

Best reply

Raicya

Level 10

208,449 points

Jul 20, 2023 1:22 PM in response to dpnpk

I can't delete the payment method, because it says that there is a subscription, although I repeat, there are no active subscriptions expect from iCloud (it has been already paid)

If you have an iCloud subscription, you will receive a monthly bill from Apple.

See -> Remove a payment method from your Apple ID

Remove a payment method from your Apple ID - Apple Support

⤵️

If you can't remove a payment method

If you have subscriptions like iCloud+, have an unpaid balance, or you use purchase sharing, you must keep at least one payment method on file.

Do you have a subscription? You can cancel iCloud+ and cancel other subscriptions from Apple. When your subscription period is over, remove your payment method.
If you're in a Family Sharing group and you use purchase sharing, the family organizer must have a payment method on file. If you're the family organizer, turn off purchase sharing, then remove the payment method.
If you have an unpaid balance, you might not be able to remove a payment method. Instead, change your payment method.
If you still can't remove a payment method, contact Apple Support.

How much money are we talking about if I need to download a free app?

That's hard to say . . .

You can download free apps, but free apps has also In-app pruchase.

The best is add funds to your SIM card balance.

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Answer 2

dpnpk Author

Level 1

5 points

Jul 20, 2023 6:45 PM in response to Raicya

I repeat, the balance of my SIM card has been replenished.Itunes is paid for, there are no other active subscriptions. I cannot download any app that I have previously downloaded.The problem is not the balance of the SIM card, but the fact that I can't download the application back. I assume that this is a system error - I'm interested in what to do with this error.There is no data on my problem on the Apple website

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