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I’m locked out of my phone can anyone please help

iPhone XR, iOS 13

Posted on Mar 23, 2020 3:10 PM

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Question marked as Top-ranking reply

Posted on Mar 23, 2020 3:38 PM

See Turn off Activation Lock https://support.apple.com/en-us/HT201441 “If you erase your device without signing out of iCloud first, it might still be protected by Activation Lock. Whether you erased your own device or … [got an erased] one from someone else, you can only turn off Activation Lock by entering the correct Apple ID and password.” The correct Apple ID and password is the combination allowed by the rightful owner of the device. 

 

So, if you forgot the correct Apple ID or Apple ID password, use Having trouble signing in/iForgot  https://iforgot.apple.com/password/verify/appleid to identify either or both.

2 replies
Question marked as Top-ranking reply

Mar 23, 2020 3:38 PM in response to Stanleys1983

See Turn off Activation Lock https://support.apple.com/en-us/HT201441 “If you erase your device without signing out of iCloud first, it might still be protected by Activation Lock. Whether you erased your own device or … [got an erased] one from someone else, you can only turn off Activation Lock by entering the correct Apple ID and password.” The correct Apple ID and password is the combination allowed by the rightful owner of the device. 

 

So, if you forgot the correct Apple ID or Apple ID password, use Having trouble signing in/iForgot  https://iforgot.apple.com/password/verify/appleid to identify either or both.

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