📢 Newsroom Update
Apple’s new MacBook Pro features the incredibly powerful M4 family of chips and ushers in a new era with Apple Intelligence. Learn more >
Apple’s new MacBook Pro features the incredibly powerful M4 family of chips and ushers in a new era with Apple Intelligence. Learn more >
📢 Newsroom Update
Apple introduces M4 Pro and M4 Max. Learn more >
Apple introduces M4 Pro and M4 Max. Learn more >
The other day I put my MacBook Pro (bought summer 2017) with touch bar, to charge while in sleep mode. When I picked it up, screen was black. Computer wouldn't restart after turning it off.
Now went restart, it stays black, even when pressing shift+control+option+command+power button for 10 seconds. HOWEVER, the escape light on the touch bar lights up.
Please help. Thanks!
Stay safe.
-Brian
MacBook Pro 15", macOS 10.13
Hi,
If your Mac doesn't turn on or start up.
https://support.apple.com/en-us/HT204267
If it doesn't help, you'd better take your MacBook Pro to opened Apple Authorized Service Provider to be examined it.
Some of them open even though the coronavirus is going around.
Hi,
If your Mac doesn't turn on or start up.
https://support.apple.com/en-us/HT204267
If it doesn't help, you'd better take your MacBook Pro to opened Apple Authorized Service Provider to be examined it.
Some of them open even though the coronavirus is going around.
Thanks kaz-k. I went the through the steps for my mid 2017 MacBook Pro (no T2 chip). Same result, only the touch bar's escape ("esc") button lights up. Also if I put the power cord in, I can here the pleasant "bling" sound saying power has been connected. Apart from those two signs of life the computer acts completely dead.
See attached image below showing "ESC" light on after performing "Reset SMC" procedure.
I will try to see an authorized service provider. However, if anyone else has any advice beyond resetting SMC, that would be appreciated.
Thanks.
-Brian
I have MacBook Pro probably around a 2017 model. Switched it on first time in a month. Did a software update, restarted it, now it won’t restart
MacBook Pro 15" 2017 won't restart
