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Dead iPad Pro 12.9 (original model).

I have an original iPad Pro 12.9 inch that has worked flawlessly until about a week ago when I unplugged it from charging and I couldn't get it to wake up, or start up... just black screen and no indication of life. The battery was not depleted the last time I used it, and the iPad was plugged in to an Apple charger for the device over night before it wouldn't start up -- checked cables and charging device and they both work fine. The battery seemed to hold a relatively normal charge life before this incident.


Tried all the different things listed online to get it to start up, but no luck. I think I installed the latest iOS version update maybe a week or two earlier and seemed to be working normally before the problem.


Any ideas? Thanks!



iPad Pro 12.9-inch Wi-Fi, Cellular

Posted on Mar 24, 2020 3:18 PM

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Question marked as Top-ranking reply

Posted on Mar 24, 2020 5:16 PM

Hello,


You will need to call Apple for assistance.


Contact AppleCare

1 reply

Dead iPad Pro 12.9 (original model).

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