13.4 iOS update
I am trying to update my phone however it keeps saying update fail because I am not connected to the internet when I am and using my home WiFi wireless network help me please?
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User profile for user:
Teddy_B
User level:
Community Specialist
Hello alanisa.
I see that you are having some trouble with updating the iOS for your iPhone, because of an error stating that you are not connected to the internet when you actually are. Staying up to date with the latest iOS is important, and I will be glad to assist.
I would suggest turning on Airplane mode for about 30 seconds, then off and retrying the update:
"On your iPhone, iPad, or iPod touch, open Control Center, then tap 
. You can also go to Settings > Airplane Mode and tap the slider to turn it on."
If the issue persists, I would also recommend restarting your iPhone first to see if a simple reboot resolves this:
If the update is still not successful, see the following resource for steps to update the iOS using a computer:
Update your iPhone, iPad, or iPod touch
Please don't hesitate to follow up and let us know if you require further assistance.
Cheers.