Fraudulent Email


I had a bad experience with getting an email from Apple (must be fraudulent) saying I had ordered a product and thanked me for the money spent. It also stated that if I wanted to cancel my order I had to click here on the email. When I clicked on it.It took me to a site that looked exactly like Apple and asked for my account verification where I had to upload a photo of my credit card and face both from and back and also an ID, either a Passport or Driving Licence both front and back. Then the site assuming to be Apple got me to change my password and sent me a verification on my assigned phone...then I exited. Later I checked my Apple account billing, there was NO SALE that was mentioned in the suspicious letter. Later my credit card company called me and my card was hacked into as fraudulent purchases were made. What is so worrying is the seamless way I was taken through the process and finally even got an Apple verification with my password changed.

Thanks you

regards

Konarak


Posted on Mar 24, 2020 10:39 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 25, 2020 4:33 AM

I think what you are seeing most likely is an attempted scam.

 

Did you provide any potentially damaging information to anyone? If yes, you'll need to follow up, for example, with a credit card company, Apple, your bank, etc.

 

If you gave you Apple ID password to a scammer, then

 

Change your Apple ID password https://support.apple.com/en-us/HT201355

 

Here is What to do [before] or after you change your Apple ID or password https://support.apple.com/en-us/HT204071

 

See If you think your Apple ID has been compromised https://support.apple.com/en-us/HT204145 to see what to do.

 

Increase the Security of your Apple ID https://support.apple.com/en-us/HT201303

 

iCloud security overview  https://support.apple.com/en-us/HT202303

 

Ways to keep your information safe on Mac https://support.apple.com/en-gb/guide/mac-help/mh11402/mac

 

FYI: 

 

 See If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement https://support.apple.com/en-us/HT201382

 

See Identify legitimate emails from the App Store or iTunes Store https://support.apple.com/en-us/HT201679

 

For scam related information from Apple including reporting scams to Apple see Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams https://support.apple.com/en-us/HT204759

 

Similar questions

3 replies
Question marked as Top-ranking reply

Mar 25, 2020 4:33 AM in response to konarak

I think what you are seeing most likely is an attempted scam.

 

Did you provide any potentially damaging information to anyone? If yes, you'll need to follow up, for example, with a credit card company, Apple, your bank, etc.

 

If you gave you Apple ID password to a scammer, then

 

Change your Apple ID password https://support.apple.com/en-us/HT201355

 

Here is What to do [before] or after you change your Apple ID or password https://support.apple.com/en-us/HT204071

 

See If you think your Apple ID has been compromised https://support.apple.com/en-us/HT204145 to see what to do.

 

Increase the Security of your Apple ID https://support.apple.com/en-us/HT201303

 

iCloud security overview  https://support.apple.com/en-us/HT202303

 

Ways to keep your information safe on Mac https://support.apple.com/en-gb/guide/mac-help/mh11402/mac

 

FYI: 

 

 See If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement https://support.apple.com/en-us/HT201382

 

See Identify legitimate emails from the App Store or iTunes Store https://support.apple.com/en-us/HT201679

 

For scam related information from Apple including reporting scams to Apple see Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams https://support.apple.com/en-us/HT204759

 

Mar 24, 2020 11:07 PM in response to konarak

konatak Said:

Fraudulent Email

———-


By your description, it seems undoubtedly to be a fraudulent eMail — a scam and you fell for it :(


So, having provided such information, consider the following:

  • Modify: your login credentials (Open a New eMail Account, and assign a Never-Before-Used Password to each site).


  • Change your Method(s) of payment.



  • Friend, family member, or whomever else is out there, don't share this new information with them.


  • Keep a handwritten, hard copy of these credentials, and store it in a location that only you are aware of and only you have access to.

Mar 24, 2020 11:01 PM in response to konarak

I am sorry to hear about that! You should report this to apple by following these steps:


  • If you receive a phishing email that's designed to look like it’s from Apple, send it to reportphishing@apple.com. If you forward a message from Mail on your Mac, include the header information by selecting the message and choosing Forward As Attachment from the Message menu.
  • To report spam or other suspicious emails that you receive in your iCloud.com, me.com, or mac.com Inbox, send them to abuse@icloud.com.
  • To report spam or other suspicious messages that you receive through iMessage, tap Report Junk under the message. You can also block unwanted messages and calls. 


If you believe that your Apple ID has been compromised, or if you might have entered your password or other personal info on a scam website, change your Apple ID password immediately.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Fraudulent Email

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.