Mac OS 10.15.4: Random restarts due to panic(cpu 1 caller

I have been experiencing those panics and restarts since 4 months and could deal with it by always keeping my MBP 15 connected to power supply and never closing the lid. So anytime I had to carry my Mac, I had to shut it down.

Unfortunately 2 weeks ago my maid close the lid while cleaning my desk and when the Mac book rebooted it failed.

From there it would ask to perform a critical update to be able to use it. It also couldn't no longer connect to the Internet with y saved credentials and asked that I manually set them. Whenever doing it, the process always failed leaving me with 2 options :

• Try again (which failed every time)
• Shut down (with same results when I restarted)

From there I was only able to reboot in safe mode and when I did, it would automatically connect to my Internet Network.

But from safe mode, I couldn't use most of my softwares and couldn't access the App Store to perform the required update. (app not launching)

I tried to reinstall from a Time Machine backup, but again it failed and I ended up in the same situation.

Same thing happened when I erased my hard drive and made a clean install following a senior adviser advice who promised Apple won't let e down this time.

Now my 3 years+ MBP is just unable to boot but in safe mode and Apple seems to be giving me a hard time to get it fixed as my Apple Care expired 2 months ago, while I had been reporting issues with this Mac almost since day 1, had it repaired twice by Apple for all kind of issues and got most of the parts replaced but the mother board which seems to be the issue.

During 3 years, I spent hundreds of hours trying to fix my Mac and dealing with ac support teams, explaining up to 4 times the same issues to different people as they seem to not read thoroughly the previous chats or notes, and also wasted hundred of hours trying to work with a defective computer which was slow (while it was a 4000€ custom MBP 15 with all specs topped up by Apple which should have been my best and fastest Mac ever) and was deprived from my work tool for 1 month in April 19 and 2 weeks in December 19 while it was fixed by Apple.

From this experience I learnt I will never ever buy another custom Mac but off the shelf ones only as from gurus' feedbacks, it makes it much harder to get it replaced when there is a problem as it's not standard and hence not stocked in stores.

As I explained it, I have been constantly reporting issues and dysfunctions but I'm not an engineer and I relied on the Mac genius and techs to identify the underlying problem and address it. I now consider they failed making the appropriate diagnosis and that the problem identified today should have been looked after by them and that I should not have to fix this motherboard issue at my own expense. My Mac was supposedly fix by Apple twice in the last 18 months and they have replaced most hardware components but the motherboard and I firmly believe that all those hardware failures originated from the defective motherboard.

From my point of view and as most hardware parts have failed at some points, there are 2 ways to analyze it :

1º This Mac was built only with crappy parts and if it's the case, there is no reason why the motherboard would be the only exception

2º The defective motherboard has caused if not all but most of those parts to fail

In both scenarios, the motherboard should have been incriminated.

What do you guys think?

I would really appreciate that some of you with a more tech profile than mine share their thoughts about my analysis.

Thank you in advance

unfortunately, I can’t say much on your issue, since I just got a mac a few months ago and haven’t encountered such a weird issue. *knock twice on wood* What I can say though, is:

1. that I have not experienced the panic restart since upadting to the latest Mac OS.
2. I know that chat support is pretty limited and every one of my calls has ended with some solution. That should work out really well for you.
3. Like I said, I’m new to macs and can’t really recommend many solutions.

Good luck!

Here is a copy of my Cash log and mine happens when I am streaming music from my paid subscription of SM Radio on the web. Can someone help, they ask me to send in my Macbook Air 2020 but I can afford to be without my computer for 6-8weeks when I am working from home

Thanks

panic(cpu 1 caller 0xfffffff028abd4fc): macOS watchdog detected

Debugger message: panic

Memory ID: 0x6

OS version: 17P6610

macOS version: 19G2021

Kernel version: Darwin Kernel Version 19.6.0: Thu Jun 18 20:30:46 PDT 2020; root:xnu-6153.145.1~1/RELEASE_ARM64_T8010

Kernel UUID: B4EDD42A-0513-3B38-A0EF-ED8AF599F183

iBoot version: iBoot-5540.140.12

secure boot?: YES

x86 EFI Boot State: 0x16

x86 System State: 0x0

x86 Power State: 0x0

x86 Shutdown Cause: 0xc1

x86 Previous Power Transitions: 0x70707060400

PCIeUp link state: 0x1614

Paniclog version: 13

Kernel slide: 0x0000000020a80000

Kernel text base: 0xfffffff027a84000

mach_absolute_time: 0x109873c87d

Epoch Time: sec usec

Boot : 0x5f50a629 0x000d0398

Sleep : 0x00000000 0x00000000

Wake : 0x00000000 0x00000000

Calendar: 0x5f50b1bf 0x00011d02

Panicked task 0xffffffe000727000: 2746 pages, 198 threads: pid 0: kernel_task

Panicked thread: 0xffffffe00093d520, backtrace: 0xffffffe00b1234b0, tid: 358

lr: 0xfffffff028348860 fp: 0xffffffe00b1234f0

lr: 0xfffffff0283486bc fp: 0xffffffe00b123560

lr: 0xfffffff028463770 fp: 0xffffffe00b123610

lr: 0xfffffff0289155d8 fp: 0xffffffe00b123620

lr: 0xfffffff028348024 fp: 0xffffffe00b123990

lr: 0xfffffff02834837c fp: 0xffffffe00b1239e0

lr: 0xfffffff029182974 fp: 0xffffffe00b123a00

lr: 0xfffffff028abd4fc fp: 0xffffffe00b123a30

lr: 0xfffffff028aae92c fp: 0xffffffe00b123aa0

lr: 0xfffffff028ab0854 fp: 0xffffffe00b123b50

lr: 0xfffffff028aae064 fp: 0xffffffe00b123be0

lr: 0xfffffff028a754c8 fp: 0xffffffe00b123c10

lr: 0xfffffff028882b14 fp: 0xffffffe00b123c50

lr: 0xfffffff028882398 fp: 0xffffffe00b123c90

lr: 0xfffffff028920514 fp: 0x0000000000000000

Same story here MB PRO 16 32gb I9 2.4ghz Radeon Pro 5500M 4GB

but:

• computer was 4 months old when the first one occurred and it was fatal - fans went high speed and the computer was bricked.

Sent to apple - motherboard replaced.

Got the computer back for maybe 4 days - same thing occurred but this time it recovered.

All happened when I had an external drive and a 2nd monitor attached.

Alas, I'm on an Apple Mac mini and I get these random kernel panics pretty regularly for the past several months ... Catalina 10.15.7 :/ the CPU CATERR crash has been a regular one, but I get other panics as well.

i have the same problem

panic(cpu 1 caller 0xfffffff013f5d48c): x86 CPU CATERR detected

Debugger message: panic

Memory ID: 0x6

OS release type: User

OS version: 18P2561

macOS version: 20B50

Kernel version: Darwin Kernel Version 20.1.0: Fri Oct 30 20:40:35 PDT 2020; root:xnu-7195.50.7~1/RELEASE_ARM64_T8010

Kernel UUID: 5FD6E60D-BCF5-3840-A8FE-B76BDA481629

iBoot version: iBoot-6723.50.2

secure boot?: YES

x86 EFI Boot State: 0x16

x86 System State: 0x0

x86 Power State: 0x0

x86 Shutdown Cause: 0x1

x86 Previous Power Transitions: 0x304050400

PCIeUp link state: 0x89473614

Paniclog version: 13

Kernel slide: 0x000000000c02c000

Kernel text base: 0xfffffff013030000

mach_absolute_time: 0x40879d10160

Epoch Time: sec usec

Boot : 0x5fcd136a 0x000bb79d

Sleep : 0x5fcd14f0 0x000ed801

Wake : 0x5fcd154a 0x0006d7a9

Calendar: 0x5fcfe580 0x000a6c1f

Panicked task 0xffffffe19b5630c0: 3427 pages, 223 threads: pid 0: kernel_task

Panicked thread: 0xffffffe19b7097e0, backtrace: 0xffffffe80cba3710, tid: 390

lr: 0xfffffff013757e44 fp: 0xffffffe80cba3750

lr: 0xfffffff013757ca0 fp: 0xffffffe80cba37c0

lr: 0xfffffff01387e19c fp: 0xffffffe80cba3890

lr: 0xfffffff013d6d5fc fp: 0xffffffe80cba38a0

lr: 0xfffffff0137579d4 fp: 0xffffffe80cba3c20

lr: 0xfffffff0137579d4 fp: 0xffffffe80cba3c80

lr: 0xfffffff014746b34 fp: 0xffffffe80cba3ca0

lr: 0xfffffff013f5d48c fp: 0xffffffe80cba3cd0

lr: 0xfffffff013f4bbe0 fp: 0xffffffe80cba3d30

lr: 0xfffffff013f4db20 fp: 0xffffffe80cba3dc0

lr: 0xfffffff013f4b288 fp: 0xffffffe80cba3e50

lr: 0xfffffff013e3b620 fp: 0xffffffe80cba3e80

lr: 0xfffffff013cc7e64 fp: 0xffffffe80cba3ec0

lr: 0xfffffff013cc76e4 fp: 0xffffffe80cba3f00

lr: 0xfffffff013d785a0 fp: 0x0000000000000000

I am having the same CPU CATERR detected problem but mine only happens when I open Photoshop.

I have spent hours with Adobe's support trying to solve it but no luck yet. Meanwhile, apple Portugal discards responsibility and is no help at all.

What's listed at the top of the loaded kexts section? Any third-party kernel extensions?

I have experienced similar crashes in the last 24 hours!

So, what’s in the rest of the log. You didn’t post the important part.

I have a Mac Mini 2018

3,2 GHz6-Core Intel Core i7

8GB 2667 MHz DDR4

Intel UHD Graphics 630 1536 MB

I'm having the same issues on:

MacBook Pro (16-inch, 2019)

2.4 GHz 8-core i9

32 GB

AMD Radeon Pro 5500M 8 GB/

Intel UHD Graphics 630 1536 MB

Same advice...