📢 Newsroom Update

Apple introduces M4 Pro and M4 Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook keyboard does not work properly

Hi my MacBook keyboard does not work properly. How can I get it fixed?




[Re-Titled by Moderator]


MacBook, macOS 10.15

Posted on Mar 25, 2020 2:35 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 25, 2020 4:19 PM

Does yours qualify for Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro...


https://support.apple.com/keyboard-service-program-for-mac-notebooks

Eligible Models

To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.

  • MacBook (Retina, 12-­inch, Early 2015)
  • MacBook (Retina, 12­-inch, Early 2016)
  • MacBook (Retina, 12-­inch, 2017)
  • MacBook Air (Retina, 13-inch, 2018)
  • MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2016)
  • MacBook Pro (15-­inch, 2017)
  • MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2018)
  • MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2019)


Note: No other Mac notebook models are part of this program.

https://www.apple.com/support/keyboard-service-program-for-mac-notebooks/

7 replies
Question marked as Top-ranking reply

Mar 25, 2020 4:19 PM in response to Rsayed12

Does yours qualify for Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro...


https://support.apple.com/keyboard-service-program-for-mac-notebooks

Eligible Models

To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.

  • MacBook (Retina, 12-­inch, Early 2015)
  • MacBook (Retina, 12­-inch, Early 2016)
  • MacBook (Retina, 12-­inch, 2017)
  • MacBook Air (Retina, 13-inch, 2018)
  • MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2016)
  • MacBook Pro (15-­inch, 2017)
  • MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2018)
  • MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2019)


Note: No other Mac notebook models are part of this program.

https://www.apple.com/support/keyboard-service-program-for-mac-notebooks/

Apr 26, 2020 1:40 PM in response to Tom Gewecke

Sorry but I haven't noticed if its specific keys. Just that when typing I sometimes have to go back and put in missing letters (I haven't noticed numbers being a problem). Unfortunately I cannot check as it all seems to be working fine at the moment. Is it worth trying the software fix you mention and see if it happens again?

MacBook keyboard does not work properly

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.