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iOS 13.4

I updated to iOS 13.4 yesterday (25th March). Every since updating I have been unable to do app updates on my iPad 5th gen and iPhone 7. I have restarted my iPad and iPhone, disconnected and reconnected to WiFi.


Anyone else having an issue?


Thanks!

iPad (5th gen) Wi-Fi

Posted on Mar 26, 2020 1:37 AM

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Posted on Mar 27, 2020 8:53 AM

Yes. I have 2 iPad Air 3's and an iPad Mini 5. Being optimistic for once, I updated all from 13.3.1 to 13.4. Now none of them will update any apps. Update or Update All just spin for a short time, and then go back to Update state. No error messages.


WiFi is working fine, and payment method is fine.


Ah, I just purchased a new paid app to see if that would work. It did - downloaded and opened. Then I went back to the App Store, and updates are now working on 2 of the 3 iPads that I just tried.

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Mar 27, 2020 8:53 AM in response to jsmith2001

Yes. I have 2 iPad Air 3's and an iPad Mini 5. Being optimistic for once, I updated all from 13.3.1 to 13.4. Now none of them will update any apps. Update or Update All just spin for a short time, and then go back to Update state. No error messages.


WiFi is working fine, and payment method is fine.


Ah, I just purchased a new paid app to see if that would work. It did - downloaded and opened. Then I went back to the App Store, and updates are now working on 2 of the 3 iPads that I just tried.

Mar 27, 2020 3:26 AM in response to jsmith2001

This issue is sometimes indicative of unexpected blocking, by your Home Router, of some internet resources. The easy solution is often a restart of your Home Router - followed by restart of affected devices.


To restart your Router, disconnect power, wait 30 seconds, then restart. After your Router completes its full reboot (which may take many minutes), a forced-restart of your iPad/iPhone is recommended.

https://support.apple.com/en-gb/guide/ipad/ipad63d30b5a/ipados


This will hopefully resolve the issue.

Mar 27, 2020 4:02 AM in response to G-r-u-m-p-y

Additional information is always helpful to us in aiding our remote diagnosis. As described, your App Store App is clearly not performing as expected; if the described profile icon (this being a simple stylised “head and shoulders” graphic) is missing, this might suggest a corruption occurred as a result of the update.


What is currently unclear in my mind is whether your problem affects only your iPad - or iPhone and iPad. If the latter, corruption of the update and following remedial steps are unlikely to be appropriate - as it is highly improbable that both devices would suffer the same corruption - and again suggests a local network connectivity issue.


If the problem affects only your iPad, then follow along this path...


If a forced-restart did not clear the problem, there are two ways forward. For both I would recommend that you initially ensure that you have a current iCloud or iTunes Backup of your device.


When you are ready to proceed, you should attempt a full reset of your device settings. This initial reset will not erase any data on your device:

Settings > General > Reset > Reset All Settings


Your iPad will automatically restart. After the reset, all custom settings will need to be set-up again - but for now, concentrate on the problem. Check to see if your problem has been resolved before trying the next step. If all well with App installation and updates from the App Store, you can proceed with manual setup of your device to your liking - and ignore any subsequent steps.


If the previous reset was unsuccessful, we move to the next stage. This step will result in deletion of your local data (of which you should have already created a backup):

Settings > General > Reset > Erase All Content & Settings


Your iPad will restart - and invite you to set-up as new. At the end of the process, you have the option of restoring your data from your backup.


When your iPad has finished its initial setup, I again suggest that you concentrate on verifying a fix of the problem before getting bogged-down in recreating your preferred settings and logging-in to other services. As before, if all appears well with App installation and updates from the App Store, you can proceed with manual setup of your device to your liking - and ignore any subsequent steps.


If still unsuccessful, you’ll need to consider the full system restore process - which will install a fresh copy of iPadOS 13.4 and reset your iPad to its factory-state. Again, at the end of the process, you can optionally restore your local data from your backup:

https://support.apple.com/en-gb/HT201252


I hope this guidance is helpful in resolving the problem.




Mar 27, 2020 3:58 PM in response to G-r-u-m-p-y

Glad this helped both of you. I would have been very, very grumpy if I had to do a full reset of my iPads. As in grumpy enough to go to my local Apple Store (if it was open) and complain to a manager. I use them for music production and related audio work. They have lots of apps, with many GB of sample content and other goo, that would have wasted a few days to get back to working order.

iOS 13.4

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