You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

CHILL TAB VIRUS

How to remove chill tab virus from safari?

MacBook Pro 13", macOS 10.13

Posted on Mar 26, 2020 1:22 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 26, 2020 2:34 AM

  Note: Malwarebytes for Mac will remove malware installed on your Mac..

           But these malware being very invasive, will change user settings.

           A user has to reset those settings.



Go step by step and test.

   1. Remove unknown profiles if present.

      System Preferences > Profiles

      Open System Preferences,  select “General and click  the “Profiles” icon ( a checkmark on a gear) .

      When Profiles pane opens, select the unknown profile and click the minus button at the bottom.

      Section: Remove a configuration profile from your Mac

      Profiles: https://support.apple.com/guide/mac-help/configuration-profiles-standardize-settings-mh35561/mac



  2. Remove unknown extensions:  Safari > Preferences > Extensions

      https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac


   3. Check for adware.

       Run the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac.

       For instructions: Install Malwarebytes for Mac v4      Uninstall Malwarebytes for Mac

       Click the “Scan Now” button. Once done, quit Malwarebytes for Mac.

       Restart the computer and relaunch Safari holding the shift key down.

       Scan for Malware again.


       Additional steps  if necessary.


  4. Reset search engine:    https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac

  5. Reset  Homepage.   https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac 

6. Remove Unknown login items.

https://support.apple.com/guide/mac-help/open-items-automatically-when-you-log-in-mh15189/mac   

  7. Restart your Mac. Relaunch Safari holding the Shift key down. 


If Safari's home page is stuck

In some cases, after being changed by adware or malware, Safari's home page can become stuck. You will be able to edit the Homepage field in Safari's preferences, but the change will not stick. This appears to be a bug, and there is an odd workaround. Try this:


1. In Safari, choose Preferences from the Safari menu.

2. In the window that opens, click the General icon (if necessary)

3. Enter your desired home page in the "Homepage" field, but DO NOT press return!

4. At the top of the window, click any of the other icons (eg, Tabs, AutoFill, etc).

5. You may see a prompt asking for confirmation for changing the home page. If so, confirm.

6. Switch back to the General page and check to make sure the home page has been changed.

Credit: thomas_r

https://forums.malwarebytes.com/topic/236261-how-to-remove-weknow-malware-and-others/

1 reply
Question marked as Top-ranking reply

Mar 26, 2020 2:34 AM in response to kaarthickbalakrishnan

  Note: Malwarebytes for Mac will remove malware installed on your Mac..

           But these malware being very invasive, will change user settings.

           A user has to reset those settings.



Go step by step and test.

   1. Remove unknown profiles if present.

      System Preferences > Profiles

      Open System Preferences,  select “General and click  the “Profiles” icon ( a checkmark on a gear) .

      When Profiles pane opens, select the unknown profile and click the minus button at the bottom.

      Section: Remove a configuration profile from your Mac

      Profiles: https://support.apple.com/guide/mac-help/configuration-profiles-standardize-settings-mh35561/mac



  2. Remove unknown extensions:  Safari > Preferences > Extensions

      https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac


   3. Check for adware.

       Run the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac.

       For instructions: Install Malwarebytes for Mac v4      Uninstall Malwarebytes for Mac

       Click the “Scan Now” button. Once done, quit Malwarebytes for Mac.

       Restart the computer and relaunch Safari holding the shift key down.

       Scan for Malware again.


       Additional steps  if necessary.


  4. Reset search engine:    https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac

  5. Reset  Homepage.   https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac 

6. Remove Unknown login items.

https://support.apple.com/guide/mac-help/open-items-automatically-when-you-log-in-mh15189/mac   

  7. Restart your Mac. Relaunch Safari holding the Shift key down. 


If Safari's home page is stuck

In some cases, after being changed by adware or malware, Safari's home page can become stuck. You will be able to edit the Homepage field in Safari's preferences, but the change will not stick. This appears to be a bug, and there is an odd workaround. Try this:


1. In Safari, choose Preferences from the Safari menu.

2. In the window that opens, click the General icon (if necessary)

3. Enter your desired home page in the "Homepage" field, but DO NOT press return!

4. At the top of the window, click any of the other icons (eg, Tabs, AutoFill, etc).

5. You may see a prompt asking for confirmation for changing the home page. If so, confirm.

6. Switch back to the General page and check to make sure the home page has been changed.

Credit: thomas_r

https://forums.malwarebytes.com/topic/236261-how-to-remove-weknow-malware-and-others/

CHILL TAB VIRUS

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.