Webcam not working on Macbook Pro

Question

Level 1

16 points

Webcam not working on Macbook Pro

Good afternoon,

So I've been trying to get my Webcam working for last couple of hours, and non of the fixes that are provided on the internet seem to work.

Hardware >> Camera: No video capture devices were found.

I own a: MacBook Pro (Retina, 13-inch, Early 2015)

OS: 10.15.3 Catalina

So far I've tried:

Reinstall all webcam using software
Terminal commands to kill processes
Reboot to reset SMC

Nothing so far works.

Would love to get some help, thanks.

Marcel

MacBook Pro Retina

Posted on Mar 26, 2020 9:53 AM

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Answer 1

sterling r

Community Specialist

Mar 27, 2020 12:23 PM in response to mnhoogenraad

Greetings, mnhoogenraad.

Thank you for consulting the Apple Support Communities. From my understanding, the camera on your MacBook Pro is not working. It sounds like you’ve already taken some great steps, and I’d like to lend a hand.

In order to determine if this issue is related to hardware or software, please test to see if you camera works in another user. If not, then the issue is likely related to hardware. How to test an issue in another user account on your Mac

If the camera doesn’t work in another user, Contact - Official Apple Support.

All the best.

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Answer 2

raina_b22

Community Specialist

Mar 28, 2020 10:46 AM in response to mnhoogenraad

Hey there, mnhoogenraad.

Thanks for letting me know that you were able to duplicate the issue in another user. While backing up and reinstalling your macOS could be a potential step, the issue is likely related to hardware. I suggest that you Contact - Official Apple Support.

Warmly.

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Answer 3

mnhoogenraad Author

Level 1

16 points

Mar 28, 2020 5:09 AM in response to sterling r

Thanks for the feedback. I did try this aswel indeed, forgot to mention.

I also read a comment on an other topic that instructed to reinstall the OS after having made a backup of my files.

Currently setting up Time Machine as-well as a cloud backup.

https://discussions.apple.com/thread/251217645?page=1

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