Mac 'camera not detected' or 'not available'

I'm using a Macbook Pro and the camera has been working fine since I purchased it, but recently when I open any camera app like Photobooth and Facetime, there is a message that says 'camera not detected' or 'not available'. I've tried restarting, rebooting, sudo kill VDCassistant didn't work for some reason? I need to access the camera for online learning ASAP

MacBook Pro 13", macOS 10.15

Posted on Mar 26, 2020 7:04 PM

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4 replies

Mar 26, 2020 8:00 PM in response to sabrinah_

You need to reinstall macOS.


Reinstall El Capitan or Later Without Erasing Drive


Please be sure you back up, if possible.


  1. Restart the computer. Immediately, at or before the chime, hold down the Command and R keys until the Apple logo and progress bar appear. Wait until the Utility Menu appears.
  2. Select Disk Utility and click on the Continue button.
  3. Select the indented (usually, Macintosh HD) volume entry from the side list.
  4. Click on the First Aid button in Disk Utility's toolbar. Wait until the Done button activates, then click on it.
  5. Quit Disk Utility and return to the Utility Menu.
  6. Select Install OS X and click on the Continue button.


If this doesn't fix the problem, then run the Apple Hardware Test to determine if the camera is still functional: Apple Hardware Test. You may need to have it replaced after the stores re-open.


Make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).


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Mac 'camera not detected' or 'not available'

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