Netflix will no longer play in Safari; Error Code S7702 - 1003

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Level 1

10 points

Netflix will no longer play in Safari; Error Code S7702 - 1003

Since updating to 10.15.4 Catalina, Netflix will no longer play in Safari. Every time I try to watch something I keep receiving the Netflix Error Code S7702 - 1003. I've done some searching around on the web and can't find anything relating to the code. This isn't anything to do with Netflix throttling the quality or struggling to provide a service due to the current situation we are all in, as last night I tested my Apple TV, PS4, iPhone, Smart TV & Chrome (On my MacBook). All of which started playing immediately. The issue seems to be local to Safari its self. I feel begrudged to start using Chrome as I much prefer Safari and believe it to be more secure.

I have a feeling it could be to do with security settings perhaps on Safari, but having a look I couldn't spot anything different. If anyone could shed any light on the subject, it would be much appreciated.

Thanks

Rob

MacBook Pro 15", macOS 10.15

Posted on Mar 26, 2020 11:29 AM

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Answer 1

Mar 27, 2020 4:08 AM in response to Rob_2506

Hello,

I faced the same issue after updating my Software on my mac to macOS Catalina: 10.15.4 (19E266).

After the chat with the Netflix HELP center, it turns out from now on we have to reach Netflix without private mode on in order to watch anything on Netflix via Safari. So, you can still use Safari, but turn off the private mode when you want to enjoy Netflix ;)

At the end, I wish they (Netflix) would add a shortcut error help message on their help website for avoiding us contacting them one by one.

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Answer 2

Apr 5, 2020 12:51 AM in response to turanbayramli

Hi,

unfortunately this doesn't work for me. In private mode I'm able to watch some movies. Only few of them. In normal mode I can see only the start picture with red circle which is still rotating and rotating and nothing more.

Filip

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Answer 3

Apr 6, 2020 2:13 PM in response to Rob_2506

The problem is since the 10.15.4 upgrade, regardless of private or public browsing. The only solution I have found is to play Netflix on Firefox (probably other non-Safari browsers would work just as well).

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Answer 4

May 17, 2020 5:23 AM in response to Rob_2506

Hi! Was having the same problem on my MacBook Pro 2019 Catalina 10.15.4. Fixed by doing the following. Safari > Preferences > Privacy > Manage Website Data > Search "Netflix" > Remove, then Force Quit Safari and try Netflix again.

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Answer 5

Jul 24, 2020 2:22 AM in response to sophiesmyth

sophiesmyth - thank you! this worked when nothing else did

Hi! Was having the same problem on my MacBook Pro 2019 Catalina 10.15.4. Fixed by doing the following. Safari > Preferences > Privacy > Manage Website Data > Search "Netflix" > Remove, then Force Quit Safari and try Netflix again.

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Answer 6

Barney-15E

Level 10

121,898 points

Mar 26, 2020 11:38 AM in response to Rob_2506

Longstanding problem that Netflix doesn't seem to want to fix.

Try using FireFox to view Netflix.

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Answer 7

dialabrain

Level 10

135,125 points

Mar 27, 2020 4:26 AM in response to Rob_2506

FWIW, I haven't had a problem with Netflix and Safari for years, not sure how many. I also have no problem playing Netflix in a private window with Safari.

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Answer 8

Apr 5, 2020 12:52 AM in response to dialabrain

Really important information.

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Answer 9

Apr 15, 2020 4:02 PM in response to Rob_2506

Netflix home page loads, as soon as I try to watch something, red circles turns around and round...

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Answer 10

May 6, 2020 10:02 AM in response to Rob_2506

I also have this issue and it is NOT resolved... Surely with the lockdown, Netflix and Safari/Catalina update would be a priority to understand the issue and fix.

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