Accessibly Switch Control Problems

Question

Level 1

6 points

Accessibly Switch Control Problems

Hello,

I am attempting to use switch control for one specific multi-stage task, in one app and am experiencing problems.

i have a recipe and switch configured, however when I attempt to activate the sequence (triple click home button on iPhone 11) an alert appears on the screen which I am unable to interact with, (cancel or OK) and my recipe runs (the three dots move as programmed) BUT it does not “click” where it is positioned. For example, as seen in the screenshot below, the first action in my recipe is “refresh” this does not happen, nor do the subsequent actions.

if possible I would like to disable the alert (titled “Important”) and have the recipe “click” on the areas of the screen which the coursers are positioned in the programmed sequence .

any help would be greatly appreciated.

iPhone XS

Posted on Mar 26, 2020 8:53 PM

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Answer 1

ak1956

Level 2

363 points

Apr 1, 2020 1:25 AM in response to DaveG303

Hi DaveG303

Try switching off the Accessibility Shortcut. As follows:

Settings>Accessibility>Accessibility Shortcut

Un-tick all the options

Does that remove the error message when you run your recipe?

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Answer 2

Mar 28, 2020 9:09 AM in response to DaveG303

Hello DaveG303,

Thanks for asking the Apple Support Communities for help with Switch Control. You mention this issue is only occurring in one specific app, right? Which app are you experiencing this with?

Please verify you follow all options available in this article: Use Switch Control to navigate your iPhone, iPad, or iPod touch - Apple Support

Thanks and have a wonderful day.

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Answer 3

ak1956

Level 2

363 points

Apr 2, 2020 1:50 AM in response to DaveG303

I am afraid I do not have anymore suggestions. Its odd that it only seems to be your phone.

Perhaps you could try the apple accessibility help desk. accessibility@apple.com

If you get a solution post it back here as I would be interested to hear what the problem was.

Good luck

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Answer 4

DaveG303 Author

Level 1

6 points

Mar 29, 2020 12:00 PM in response to Matthew.S81

It is occurring in all apps. The recipe however is made for one app.

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Answer 5

DaveG303 Author

Level 1

6 points

Apr 1, 2020 1:00 PM in response to ak1956

I disabled accessibility shortcuts. Unfortunately no change.

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Answer 6

DaveG303 Author

Level 1

6 points

Mar 31, 2020 2:14 PM in response to ak1956

The alert that appears when switch control is engaged does NOT appear on my friends phone which executes the recipe functionality.

The recipe is supposed to do as follows:

1- tap bottom of screen (clicking “refresh”)

2- tap screen in the upper 1/6th portion, selecting a block in this specific app “Amazon Flex”

3- swipe across bottom of screen, same place as step 1 occurred.

steps 2/3 only occur if a block is available in the app. Step 1 (refresh) however should always be actionable.

thanks for your help.

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Answer 7

ak1956

Level 2

363 points

Mar 30, 2020 2:44 AM in response to DaveG303

Hi DaveG303

The message on the screen appears when you turn switch control on. Can you tell us what each step or your recipe is trying to do and we can then try and see where the issue is occuring.

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Accessibly Switch Control Problems

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