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my phone recognition has stopped working, I tried to reset the face, and setup the Face ID.
while the face is in the frame its asks me to move iPhone a little lower and when Iower it it ask me to move iPhone a little higher.
kindly help.
Check that nothing is covering the TrueDepth camera
Make sure that the TrueDepth camera on your iPhone or iPad isn't covered with a case or a screen protector. Also, check if there’s residue or dirt covering the TrueDepth camera.
If you're using an iPad in landscape orientation, make sure that your finger or palm isn't covering the TrueDepth camera. If it is, you might see an alert at the top of the screen that says "Camera covered" with an arrow pointing at the TrueDepth camera.
Check that nothing is covering the TrueDepth camera
Make sure that the TrueDepth camera on your iPhone or iPad isn't covered with a case or a screen protector. Also, check if there’s residue or dirt covering the TrueDepth camera.
If you're using an iPad in landscape orientation, make sure that your finger or palm isn't covering the TrueDepth camera. If it is, you might see an alert at the top of the screen that says "Camera covered" with an arrow pointing at the TrueDepth camera.
I checked my True Depth Camera and there isn’t anything covering it and also cleaned it to make sure no dust and I still get the same message.
the face recognition worked two days ago and now nothing.
I've got the same issues and have tried every possible scenario to fix. I've powered off. I've "reset" the setting (which sucks by-the way, you have to re-enter all kinds of stuff). I've done everything possible to reset it.
I am experiencing the same problem: face recognition stopped working yesterday.
When I tried to reset, I receive the same message, move the phone a bit lower or a bit higher.
I restarted the phone that has fully charged battery. this didn't resolve the problem.
I am having the same issue, I removed the cover, the protective glass and cleaned the True Depth area with 4K TV cleaner and nothing. I think this is an Apple issue with so many people having the same issue. It is very hard to use the phone this way, not just to unlock for everything else I used my Face ID. Is there a recall on this?
I spent almost 2 hours on the phone completely resetting my iPhone with a tech and they basically said it wasn’t the program.....it was a hardware issue. So we get to go backwards and have to use the “old fashion” passcode to operate our devices. I really prefer the thumb-print option but without the home button (which I also sorely miss) that’s a big no as well.
My issue has been solved by Power off and restart of phone.
also keep it charged 20%
it may help.
my face recognition stopped working. I checked the in depth camera and it is clean. It tells me the phone is too low or too high I have tried over and over and still not working
still not working
I was having the same problem. I cleaned the True Depth Camera and powered my phone off then back on again. This time it worked perfectly!
Mine never started working again. I contacted apple support and spent 2 hours completely running diagnostics and resetting the iPhone to be told it was probably a hardware issue.
I
Face recognition issue 27mar20
