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Level 1

4 points

why my apple id doesn't work when i try to reinstall new os x into my iMac 27inch. late 2013?

Posted on Mar 27, 2020 12:35 AM

Top-ranking reply

Level 7

26,486 points

Posted on Mar 27, 2020 3:59 AM

Did you buy this iMac second hand? If so it sounds like the seller didn't properly prepare it for sale What to do before you sell, give away, or trade in your Mac - Apple Support

You'll need to erase the hard drive and install a fresh copy of MacOS thats associated with your Apple ID How to reinstall macOS from macOS Recovery - Apple Support

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