iCloud Drive fails to start with an error message

Question

Level 1

9 points

iCloud Drive fails to start with an error message

This happens when I try to open iCloud Drive via iCloud.com. Trying to enable it in my iPad settings does not work either.

iPad Pro, iOS 13

Posted on Mar 27, 2020 1:13 AM

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Answer 1

raina_b22

Community Specialist

Mar 28, 2020 11:06 AM in response to Yoky.n

Hello Yoky.n,

Thank you for using Apple Support Communities. I see that you're receiving an error message when trying to access iCloud Drive on iCloud.com and you're unable to enable iCloud Drive on your iPad. I'm happy to help.

First, make sure that you're using a recommended web browser and that you meet all system requirements to access iCloud.com.

System requirements for iCloud

Use iCloud.com

Next, make sure that your iPad has the latest iOS version. If the issue persists restart your device and test the issue while connected to a different network.

Update your iPhone, iPad, or iPod touch

Let us know the results. Please include additional error messages and any other troubleshooting steps that you may have tried.

Have a nice day!

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Answer 2

sterling r

Community Specialist

Mar 28, 2020 7:40 PM in response to Yoky.n

Hello Yoky.n,

Thank you for following up. Please contact Apple Support for further assistance with this issue.

Contact Apple Support

Cheers!

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Answer 3

Yoky.n Author

Level 1

9 points

Mar 28, 2020 11:51 AM in response to raina_b22

Hi Becky,

I tried to access the iCloud drive using safari on my iPad Pro. It's on the latest iPadOS (13.4).

I think this is a backend problem since my account is quite old (started in 2010) but I only started using iCloud again after 8 years (last used in 2012).

The error message is attached to the original post as "Error thrown".

Thanks!

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Answer 4

Yoky.n Author

Level 1

9 points

Apr 11, 2020 6:33 AM in response to guillaume181

I didn't contact apple support yet :(

I simply moved to using the cloud storage platforms I'm familiar with like Google Drive. App storage still works fine for iCloud though so I guess I'll continue my current arrangement.

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Answer 5

skonesam

Level 1

8 points

Apr 18, 2020 8:41 AM in response to guillaume181

On the phone with Apple right now, for my son's Apple ID. It, too, hasn't been used for email since I set it up for him several years ago. Tried doing lots of (ineffectual) stuff on the iPad side; knew that wasn't going to work since it was the same error on my Mac in both Safari and Chrome.

I think the tech is going to submit a ticket.

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Answer 6

Apr 11, 2020 5:57 AM in response to Yoky.n

I have the exact same error on my iphone 11 pro max.

How did you solve this issue ?

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iCloud Drive fails to start with an error message

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