Unable to create mailbox error

Thanks Deggie.

I just got off the phone with an Apple senior advisor, who walked me through deleting and adding the Spectrum account back in. I must have had an error going back to February that caused the initial problem, which got worse today when I accidentally added it back in as POP. With the advisor I set it as IMAP this tine, which not only fixed the custom folder problem, it also fixed the older problem that I was working on today.

bottom line, I am a happy camper. It’s all working perfectly now.

I suspected it was because coupons already exists on the server. However I get the error message trying to create a custom mailbox with a name that is not on the server. We also have to keep in mind that the custom mailboxes on the server are not showing up in Mail on my iPhone, which Spectrum is going to blame on Apple.

Thanks, but no. My isp is Spectrum with a roadrunner account. I use Outlook on my PC, or webmail, or mail going to that account on my iPhone.

I will check with them on Monday. In the meantime I’m hoping that there is a way to fix it before then.