Factory reset gone wrong

I was planning on selling my MacBook Pro and tried to do a factory reset. I didn’t do something correctly because I was unable to reinstall iOS after deleting everything. I tried again and now the only thing that flashes is a folder with a question mark on it. I have no idea how to prompt the reset screen. I tried command r but the folder just pops up and flashes. Has anyone ever had this issue and were you able to get the MacBook running again?

MacBook Pro 13", OS X 10.11

Posted on Mar 27, 2020 8:09 PM

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Question marked as Top-ranking reply

Posted on Mar 27, 2020 8:59 PM

If your model is from 2011 or later, then you should be able to do this:


Internet/Network Recovery of El Capitan or Later on a Clean Disk


     If possible back up your files before proceeding.


  1. Restart the computer. Immediately, at or before the chime, hold down the (Command-Option-Shift-R) keys until a globe appears.
  2. The Utility Menu will appear in from 5-20 minutes. Be patient.
  3. Select Disk Utility and click on the Continue button.
  4. When Disk Utility loads select the target drive (out-dented entry w/type and size) from the side list.
  5. Click on the Erase button in Disk Utility's toolbar. A panel will drop down.
  6. Set the partition scheme to GUID.
  7. Set the Format type to APFS (SSDs, only if installing Mojave or Catalina ) or Mac OS Extended, (Journaled.)
  8. Click on the Apply button, then click on the Done button when it activates.
  9. Quit Disk Utility and return to the Utility Menu.
  10. Select Install OS X and click on the Continue button.


7 replies
Question marked as Top-ranking reply

Mar 27, 2020 8:59 PM in response to Kaseyramirez95

If your model is from 2011 or later, then you should be able to do this:


Internet/Network Recovery of El Capitan or Later on a Clean Disk


     If possible back up your files before proceeding.


  1. Restart the computer. Immediately, at or before the chime, hold down the (Command-Option-Shift-R) keys until a globe appears.
  2. The Utility Menu will appear in from 5-20 minutes. Be patient.
  3. Select Disk Utility and click on the Continue button.
  4. When Disk Utility loads select the target drive (out-dented entry w/type and size) from the side list.
  5. Click on the Erase button in Disk Utility's toolbar. A panel will drop down.
  6. Set the partition scheme to GUID.
  7. Set the Format type to APFS (SSDs, only if installing Mojave or Catalina ) or Mac OS Extended, (Journaled.)
  8. Click on the Apply button, then click on the Done button when it activates.
  9. Quit Disk Utility and return to the Utility Menu.
  10. Select Install OS X and click on the Continue button.


Apr 18, 2020 8:38 PM in response to Kaseyramirez95

Are you downloading by browser? If so, then use only Safari. Initially, it sounded like the disk was going bad. Did you have any problem reformatting the disk? What version of OS X do you need to install? If you're unsure, then tell us what exact model you have. To find the complete model information select About This Mac from the Apple menu. You can create a snapshot of the dialog as follows:


How to take a screenshot on your Mac

Capture, Save or Record Screenshots in Mac OS X - Help Desk Geek


OS X Screen Capture Shortcuts


(⌘⬆︎3) Command-Shift-3 Capture the screen to a file

(⌘⬆︎⌃3) Command-Shift-Control-3 Capture the screen to the Clipboard

(⌘⬆︎4) Command-Shift-4 Capture a selection to a file

(⌘⬆︎⌃4) Command-Shift-Control-4 Capture a selection to the Clipboard

(⌘⬆︎5) Command-Shift-5 Invoke new screen grabber


You can then post the image in the forum's message editor.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Factory reset gone wrong

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