Apple’s Worldwide Developers Conference to kick off June 10 at 10 a.m. PDT with Keynote address

The Keynote will be available to stream on apple.com, the Apple Developer app, the Apple TV app, and the Apple YouTube channel. On-demand playback will be available after the conclusion of the stream.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Rear camera

My rear camera is not working in any app that I use.

I tried updating my iPhone and restarting it but nothing has worked yet

iPhone 6, iOS 12

Posted on Mar 27, 2020 9:18 PM

Reply
Question marked as Best reply

Posted on Mar 27, 2020 9:37 PM

You can try a clean install of your device after a factory reset:


First make sure you have a backup

How to back up your iPhone, iPad, and iPod touch - Apple Support


Then facory reset your device:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


And set it up without a backup. See if the issue persists.


If it still does not work it is a hardware issue and will need service:

Contact Apple for support and service - Apple Support


If that solved it there was a software issue. Try restoring the backup and see if it still works.

if that made the problem come back the backup is the problem


Good luck!

1 reply
Question marked as Best reply

Mar 27, 2020 9:37 PM in response to football11

You can try a clean install of your device after a factory reset:


First make sure you have a backup

How to back up your iPhone, iPad, and iPod touch - Apple Support


Then facory reset your device:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


And set it up without a backup. See if the issue persists.


If it still does not work it is a hardware issue and will need service:

Contact Apple for support and service - Apple Support


If that solved it there was a software issue. Try restoring the backup and see if it still works.

if that made the problem come back the backup is the problem


Good luck!

Rear camera

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.