My Mac won’t start up b/c my disk is full!

I have a Macbook Pro 2011 that I should have upgraded with an SSD and/or not ignored my mac’s reminders that disk space was filling up!


All seemed ok until I let my mac sit inactive for a week while I did house renos. Then trying to start it up, it just got stuck at the progress bar. 


So far I have tried:

~Booting up in safe mode:  the progress bar gets further than it does when booting up in normal mode, but never completes startup


~Booting up in Recovery Mode:  I checked my disk capacity and confirmed that my startup disk is indeed full. So I mounted the startup disk (the only disk I have) and then opened a bash terminal in order to delete my files, but I’m not able to change to my Users directory so that I can begin deleting files. 

When I open the Terminal in recovery mode, I am automatically in the /root/var directory. When I <cd /> to the root directory and <ls -a>, the Applications, Library, and System directories are present (although with considerably fewer files in them), but the User directory is not included... neither is it in any of the subdirectories...


What path will get me to my Users directory from here? Or how else can I delete files in order to free up space on my startup disk?? Thank you for your help!!

MacBook Pro

Posted on Mar 27, 2020 10:42 PM

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19 replies

Mar 28, 2020 12:49 PM in response to pep4life

You are only accessing the items in the recovery mode boot disk which is mounted on the root "/". Your internal drive will be mounted under "/Volumes". Use the following command to identify the boot volume which by default is "Macintosh HD" unless you changed it.

mount  |  grep  -i  volumes


Other volumes may show up here as well, but at least it should remind you of the actual name of your boot volume. If your boot volume doesn't show up here, then you may need to launch Disk Utility and mount/unlock it first


You should also verify that low disk space is the actual problem by checking the free space using the command:

df  -h  "/Volumes/<boot-volume-name>"

df  -h  "/Volumes/Macintosh HD"


Replace "<boot-volume-name>" with the actual name of your boot volume. The second line is how it would look if the volume name is "Macintosh HD".


Please be careful if any part of the path includes spaces. Make sure to enclose the complete path in double quotes like I did in my examples or make sure to use the backslash "\" to escape the spaces like this:

df  -h  /Volumes/Macintosh\ HD


Also be very careful with the "rm" command.

Mar 30, 2020 5:09 PM in response to pep4life

33GB of free space is sufficient. How far do you get when attempting to boot into Safe Mode? Do you get the progress bar? If so how far does the progress bar get before it stalls out? If less than 50%, then you can try booting into Verbose Mode and looking at the boot log displayed on the screen to see if you notice any errors or at what step the boot process stalls.


If the drive ran out of space, then it is possible the directory structure or some system files were corrupted.


Try booting into Recovery Mode (Command + R) or Internet Recovery Mode (Command + Option + R), or from a bootable macOS USB installer and run Disk Utility First Aid on the drive.


If First Aid doesn't help and Safe Mode doesn't work, then you can try reinstalling macOS over top of itself using Recovery Mode or a USB installer. If this doesn't work either, then you will need to perform a clean install of macOS by erasing the physical drive before reinstalling macOS. You may need to click on "View" within Disk Utility and selecting "Show All Devices" before the physical drive appears on the left pane of Disk Utility. Erase the physical drive as GUID partition and MacOS Extended (Journaled).


What is the exact model of your computer? You can get this information by entering your serial number here or here. Have you tried removing the SSD and connecting it externally using a USB to SATA Adapter, drive dock, or enclosure in case the SSD has a compatibility issue or if the internal hard drive SATA cable is defective?


Make sure to have a good working backup before doing any of these things as you could lose access to the volume.

Mar 30, 2020 2:36 PM in response to HWTech

Thank you, HWTech! I was able to free up disk space on my Macintosh HD by deleting huge, obsolete database files and deleting contents of my /Library/Caches/directory. Using the command to check on free disk space, I have freed 33GB, so I’m at 89% capacity.

However, for some reason, I still can’t boot up in Safe Mode... I tried to be patient and let it boot throughout the night, but in the morning the progress bar was in the same place! Do I need to delete more in order to get startup working again?

If so, how do I access my photos via the Photosapp, in order to do so?

I thought I’d let my mac be shut down for a day after all the deleting, to give it time to fully delete everything... but even if my mac is shutdown for just a day, suddenly the free space fills up by ~1GB! Is this due to temporary files that it’s generating?

Thank you for your help so far... I know this problem will be solved and I’ll never need to do this again!


Thank you!!

Mar 30, 2020 6:10 PM in response to HWTech

Hi, I tried booting in verbose mode, but the info passed on screen so quickly,  that I could barely have time to read ... I didn’t see any errors, though... is there some key I can press to pause the screen? After the booting data ran, then the screen went immediately to the apple icon and an empty progress bar and eventually went black, but not to sleep, at which point I had to press the power button to start it up again.


I forgot to mention in my last reply that I had already tried first aid and it was completed successfully, but after running first aid I was only able to get to the apple icon and an empty progress bar while attempting booting up in safe mode (but before I ran first aid, I had more than 50% on the progress bar when trying to boot up in safe mode).


The exact model of my mac is: 

MacBook Pro (13 inch, Early 2011)


I haven’t tried removing any hardware from my computer yet.


I’ve been pretty good about saving backups to my external hard drive, but I can’t remember if the last one includes all my most recent documents. Is it possible to save another backup of all my files while my computer’s GUI is inaccessible, i.e. can it be done via the Terminal or by some other means?


Once I have a recent backup, I’ll try reinstalling macOS over top itself.


I really appreciate your suggestions and help!!

Mar 31, 2020 1:49 PM in response to HWTech

I used Terminal in OSRecovery mode to copy a few important files to a USB disk then used diskutil to eject.


Verbose mode showed one error:

“Tues Mar 31 13:06:03 2020 localhost com.apple.xpx.launchd[1] <Error>: Failed to remove file or directory name: com.apple.pkg.IncompatibleKextConfigDate.1442293.DKug59, error=1:Operation not permitted. Further logging suppressed.”


What exactly do you mean by “Erase the physical drive as GUID partition and MacOS Extended (Journaled).”?

Do you mean to erase the Macintosh HD volume? My mac shows:

Macintosh HD

318.85 GB Logical Volume Mac OS Extended (Journaled, Encrypted). To confirm, is this the volume I do a clean install on?

Mar 31, 2020 5:49 PM in response to pep4life

I'm not sure about the startup error you listed.


"Macintosh HD" is a volume or partition on the physical drive. Unfortunately more recent versions of macOS/Disk Utility hide the physical drive from view. The physical drive will usually show the manufacturer name and model like "Apple SSD ...." or "Crucial MX500.....", etc.


To erase the physical drive follow these instructions starting at "Scheme":

https://support.apple.com/en-us/HT208496#scheme



Mar 31, 2020 8:13 PM in response to pep4life

Older versions of Disk Utility did not have the "View" option and defaulted to include the physical drives in the left pane as well.


I don't recall when Disk Utility was changed. I know in Yosemite that the "Partition" tab was actually useful where you could select how many partitions you wanted to create on the physical drive using a drop down list. If you have this type of partition tab, then you could select to create "1 partition". I'm not sure how it works in El Capitan or Sierra. I know High Sierra uses the new style Disk Utility with the "View" option and simplified partition tab.

Mar 31, 2020 9:35 PM in response to babowa

My screen looks different... I tried looking for View > Show all devices, in other options in the menu, thinking that the physical disk might be embedded somewhere else, but no success. Any ideas how to select the physical disk? Or should I simply choose the MacOS Extended (Journaled) volume and then when I select Erase, further options will appear? (I have copied all necessary files should this process cause me to lose all my user documents and files.)

Apr 1, 2020 10:39 AM in response to babowa

Thank you so much, I started the process, but it won’t let me erase because it couldn’t unmount the disk. So I unmounted the Macintosh HD volume and then tried erasing, but it gave the same error. I’m following the instructions to erase as per HWTech’s previous post, but it doesn’t prompt me for my AppleID. Any suggestions? I attach a phone photo of my mac’s screen...

Apr 1, 2020 6:02 PM in response to HWTech

The Mount option for the physical disk became available in Internet Recovery Mode, but not in Recovery Mode.


Thank you so much for your suggestions and guidance! I am now replying to you from my working Mac. It works a lot faster now and an added bonus is that my trackpad now works again!!! I had been using a mouse since my trackpad was rendered ineffective back in 2018! Could it be that my trackpad stopped working back then because my startup disk was too full?

Anyway, thanks again! You guys are great, I really appreciate all your help! :)

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My Mac won’t start up b/c my disk is full!

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