Catalina 10.15.4 MacBookPro16,1 panic CPU 0

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57 points

Catalina 10.15.4 MacBookPro16,1 panic CPU 0

When I close the laptop (not shutdown) for a while, and then open it, I find the system was shutdown, and it had to start from the apple logo.

panic report

Anyone has the same problem?

First few lines of the report:

panic(cpu 0 caller 0xffffff8011a16487): "AppleIntelFramebuffer::setPowerState(0xffffff8359b02000 : 0xffffff7f94fafd88, 1 -> 0) timed out after 45989 ms"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-6153.101.6/iokit/Kernel/IOServicePM.cpp:5296

MacBook Pro 16", macOS 10.15

Posted on Mar 28, 2020 5:29 AM

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Answer 1

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Barney-15E

Level 10

112,992 points

Mar 28, 2020 7:31 AM in response to yuanshiming

yuanshiming wrote:

Thanks for the reply but I don’t have virtualbox installed.

loaded kexts:

org.virtualbox.kext.VBoxNetAdp 6.1.0

org.virtualbox.kext.VBoxNetFlt 6.1.0

org.virtualbox.kext.VBoxUSB 6.1.0

org.virtualbox.kext.VBoxDrv 6.1.0

Your panic log begs to differ.

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Answer 2

Barney-15E

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112,992 points

Mar 28, 2020 10:46 AM in response to yuanshiming

yuanshiming wrote:

I found here '/Library/StagedExtensions/Library/Application Support/VirtualBox' some .kext files, VBoxDrv.kext, etc. Remove them with 'sudo kextcache -prune-staging'.

Why didn't you use VirtualBox's uninstaller?

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Answer 3

Barney-15E

Level 10

112,992 points

Mar 30, 2020 4:30 AM in response to yuanshiming

Do you have an external drive attached.

A panic without third-party kernel extensions is most likely a hardware problem. That can be internal or external hardware.

if it is internal, the only an Apple Store or certified repair shop would be able to determine what it is.

It also could be a problem with the update. Contact AppleCare so that it gets on their radar.

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Answer 4

yuanshiming Author

Level 1

57 points

Mar 30, 2020 4:42 AM in response to Barney-15E

I have no third party hardware plugged in, barely original charger and charging cable. I read somewhere, in the energy saving option turn on never turnoff monitor, this should solve the issue. I hope this solution works.

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Answer 5

ascol

Level 1

17 points

Apr 2, 2020 11:25 PM in response to yuanshiming

I had consistent kernel panics on a brandnew Macbook Pro 16, i9, Radeon Pro 5500M with a clean 10.15.4, only power supply connected.

For me the kernel panics stopped, when I disabled power nap in the energy options.

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Answer 6

yuanshiming Author

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57 points

Mar 30, 2020 12:54 AM in response to NephtaliGomez

I removed VirtualBox completely, and this issue happened again this morning when I tried to open it.

New crash report

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Answer 7

ascol

Level 1

17 points

Apr 2, 2020 11:29 PM in response to ascol

More users are having this: https://discussions.apple.com/thread/251223341

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Answer 8

Barney-15E

Level 10

112,992 points

Mar 28, 2020 5:36 AM in response to yuanshiming

Might be VirtualBox. Uninstall it and test. If I remember, the installer dmg has an uninstaller on it.

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Answer 9

yuanshiming Author

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57 points

Mar 28, 2020 7:03 AM in response to Barney-15E

Thanks for the reply but I don’t have virtualbox installed.

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Answer 10

yuanshiming Author

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57 points

Mar 28, 2020 8:16 AM in response to Barney-15E

You are absolutely right! I did once install VirtualBox but removed it long ago. Seems like there’s some left parts! How may I remove it completely?

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Answer 11

yuanshiming Author

Level 1

57 points

Mar 28, 2020 8:35 AM in response to Barney-15E

I found here '/Library/StagedExtensions/Library/Application Support/VirtualBox' some .kext files, VBoxDrv.kext, etc. Remove them with 'sudo kextcache -prune-staging'.

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Answer 12

yuanshiming Author

Level 1

57 points

Mar 28, 2020 8:54 AM in response to yuanshiming

Didn't work, vbox kext still there.

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Answer 13

yuanshiming Author

Level 1

57 points

Mar 28, 2020 11:48 AM in response to Barney-15E

Because I had already removed virtual box (by dragging .app to trash). I reinstalled it, and used the uninstall.tool to remove it. Now chic is removed completely. Hope the panic won’t happen again.

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Answer 14

Mar 29, 2020 11:57 PM in response to yuanshiming

Hi there.

Yes, I have the same problem with MacBook Pro 16'' 2019 i7 16GB RAM.

Additionally, every time my Mac is overheating more than 70ºC.

Thanks.

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Catalina 10.15.4 MacBookPro16,1 panic CPU 0

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