On Screen Keyboard Stops Working When Bluetooth Mouse is Connected - 2020 iPad Pro

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On Screen Keyboard Stops Working When Bluetooth Mouse is Connected - 2020 iPad Pro

On my new 2020 iPad Pro, whenever I turn on my Bluetooth mouse the on-screen keyboard disappears and won’t reappear despite my efforts to get it to return. Sometimes it will stop working immediately. Other times it will work for a very short time before not working. As soon as I disconnected the mouse, the on screen keyboard will work again. This is true whether I disconnect the mouse by turning off the mouse or by turning off Bluetooth connectivity. I suspect that iOS thinks an external Bluetooth keyboard is connected when I connect the mouse, but no external keyboard has ever been connected because I don’t have one (saving up for a Magic Keyboard). This error makes the iPad Pro unusable for anything requiring text input when using the mouse. I can’t efficiently do the productivity tasks that I need to do without simultaneous mouse and on screen use. Thanks for any help you can give.

Posted on Mar 28, 2020 7:54 AM

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Answer 1

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mkpack Author

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29 points

Apr 2, 2020 12:40 PM in response to mkpack

I figured out a solution with the help of Logitech Support. Logi says that their mice with advanced buttons are recognized as keyboards by iPadOS. To get around this, you need to select:

(1) Settings

(2) Accessibility

(3) Touch

(4) Assistive Touch

(5) Turn on: AssistiveTouch

(6) Turn on: Show Onscreen Keyboard

(7) You may want to turn off: Always Show Menu (the continuously visible menu icon may bother you, like it does me)

Note: it is possible to have “Show Onscreen Keyboard” on while “AssistiveTouch” is off. With this combination of settings, the onscreen keyboard worked appropriately some of the time, but not all the time.

-I hope this helps!

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Answer 2

mkpack Author

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29 points

Apr 2, 2020 12:41 PM in response to gkuhs

I figured out a solution with the help of Logitech Support. Logi says that their mice with advanced buttons are recognized as keyboards by iPadOS. To get around this, you need to select:

(1) Settings

(2) Accessibility

(3) Touch

(4) Assistive Touch

(5) Turn on: AssistiveTouch

(6) Turn on: Show Onscreen Keyboard

(7) You may want to turn off: Always Show Menu (the continuously visible menu icon may bother you, like it does me)

Note: it is possible to have “Show Onscreen Keyboard” on while “AssistiveTouch” is off. With this combination of settings, the onscreen keyboard worked appropriately some of the time, but not all the time.

-I hope this helps!

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Answer 3

QuickPost

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103,437 points

Mar 28, 2020 12:29 PM in response to mkpack

Hello,

Is AssistiveTouch enabled in Settings > Accessibility > Touch? If so, try disabling it.

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Answer 4

QuickPost

Level 10

103,437 points

Mar 28, 2020 3:37 PM in response to mkpack

Hello,

Try resetting iPad's settings in Settings > General > Reset > Reset All Settings. Be certain you do not select Erase All Content and Settings as this will erase all of your information. It is a good idea to perform a backup of your iPad prior to resetting its settings.

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Answer 5

mkpack Author

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Mar 28, 2020 5:44 PM in response to mkpack

I had a conversation with iPad support and tried some fixes. We think it is a mouse specific problem as other mice seem to work fine. The mouse with the problem with the Logitech MX Master 3.

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Answer 6

mkpack Author

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Mar 29, 2020 8:14 AM in response to gkuhs

Thanks for sharing. This confirms that this is a broad compatibility issue with the MX Master mice (unfortunately). Yes, hopefully, Logitech and/or Apple can solve the problem quickly.

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Answer 7

Apr 2, 2020 3:24 PM in response to gkuhs

If your Mouse requires a USB Receiver Dongle to connect (or provides an optional Receiver) instead of a direct Bluetooth connection to the iPad, the Receiver Dongle is likely to be the cause of the issue.

These devices often declare themselves to the Operating System as a hybrid USB device - and as a consequence the OS must assume that both an external keyboard and mouse are connected. Other Mouse devices only declare a single device-type.

A Mouse that declares itself as a hybrid device is designed to simultaneously operate with a corresponding external keyboard.

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Answer 8

gkuhs

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17 points

Mar 29, 2020 8:20 AM in response to mkpack

I just connected my MX Ergo to the IP Pro and that one seems to be working OK for now....

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Answer 9

mkpack Author

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Mar 28, 2020 2:07 PM in response to QuickPost

Hi. Thanks for the idea. However, no Assistive Touch is not enabled. If you any other ideas of adjustments to try, please let me know. Cheers

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Answer 10

mkpack Author

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Mar 29, 2020 6:26 AM in response to QuickPost

Thanks for this idea as well. I reset the settings, but that didn't work either.

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Answer 11

mkpack Author

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Mar 29, 2020 6:28 AM in response to mkpack

So far, I've had no luck getting any help from Logitech. I try to submit a questions for support, but the submit button doesn't work. :{

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Answer 12

mkpack Author

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Mar 29, 2020 7:17 AM in response to mkpack

I was able to submit a request to Logitech with a computer web browser, but not with a mobile iPad web browser. If Logitech gets back to me with a solution, I will post it here.

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Answer 13

gkuhs

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17 points

Mar 29, 2020 8:10 AM in response to mkpack

I have the Logitech MX Anywhere 2S and have the same issue. Hopefully Logitech or Apple can get this fixed.

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Answer 14

Mar 29, 2020 8:29 AM in response to mkpack

I have a Logitech MX Master and it works fine on on my iPad Pro 11 running iOS 13.4 with the onscreen keyboard.

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Answer 15

mkpack Author

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29 points

Apr 1, 2020 10:06 AM in response to lobsterghost1

Thanks for sharing. Which model of MX Master do you have: the original, thE @S, or the 3? Also, what year did your iPad Pro come out? Thanks

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On Screen Keyboard Stops Working When Bluetooth Mouse is Connected - 2020 iPad Pro

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