You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: HannahH96
HannahH96 Author
User level: Level 1
4 points

iMac keeps crashing and not starting back up again easily

I recently transported my iMac back to my parents house and since then it has been randomly crashing and turning itself off. It will turn back on but only if I hold the power button down for 10 seconds, wait a few minutes then turn it on again as normal. Before it turns off the screen freezes for 30 seconds then goes black.


This has happened several times and comes without warning.


I'm not sure what to do or if this is a problem I can fix myself.

Mac Pro

Posted on Mar 28, 2020 8:08 AM

Reply
Question marked as Top-ranking reply
User profile for user: rkaufmann87
rkaufmann87
User level: Level 10
144,102 points

Posted on Mar 28, 2020 8:13 AM

This gives every indication of failing hardware. Please restart in the Recovery Partition (Command + R on startup) and open Disk Utility. Run First Aide several times and look for errors in your HD. If any appear that means the HD is dying and must be replaced.

View in context
1 reply

iMac keeps crashing and not starting back up again easily

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up