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laptop shutting down automatically

please help me with this why my macbook air is hutting down randomly if charger is connected its working but if i am removig it is shutting down randomly

MacBook Air 13", macOS 10.15

Posted on Mar 28, 2020 9:06 AM

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Question marked as Top-ranking reply

Posted on Mar 28, 2020 1:32 PM

You may have a defective battery. You can check the condition of the battery by Option-clicking the battery icon and if the condition is anything except "Normal" or "Good" it means the battery should be replaced.


You can also run the Apple Diagnostics which may be able to detect a hardware issue.


Try an SMC reset.


Edit: Apple articles for troubleshooting a power adapter/port issue:


Magsafe:

https://support.apple.com/en-us/HT203207


USB-C:

https://support.apple.com/en-us/HT204652


1 reply
Question marked as Top-ranking reply

Mar 28, 2020 1:32 PM in response to shivam272

You may have a defective battery. You can check the condition of the battery by Option-clicking the battery icon and if the condition is anything except "Normal" or "Good" it means the battery should be replaced.


You can also run the Apple Diagnostics which may be able to detect a hardware issue.


Try an SMC reset.


Edit: Apple articles for troubleshooting a power adapter/port issue:


Magsafe:

https://support.apple.com/en-us/HT203207


USB-C:

https://support.apple.com/en-us/HT204652


laptop shutting down automatically

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