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After updating both my iPad and iPhone to iPadOS/iOS 13.4 I'm not able to connect a FaceTime call, either voice or video, with a device using an older iOS versions (9.3.5). The call rings and starts on "Connecting...." stage but keeps in that state for a while until the call is dropped.
Am I missing something?
Hi JPastorino,
Glad to hear that everything seems to be working again! It does look like iOS 13.4.1 included a bug fix for the FaceTime issue that you were experiencing, and please let us know if you experience any further issues with it going forward:
"iOS 13.4.1 includes bug fixes for your iPhone.
Take care.
Hello JPastorino,
Thank you for using Apple Support Communities! I understand that after updating your iPhone and iPad to the latest software, you're unable to make a FaceTime call to a device running iOS 9.3.5. You've come to the right place for help.
If the devices running iPadOS/iOS 13 are able to make FaceTime calls to other devices OK, this indicates there may be an issue with the device running iOS 9.3.5 specifically. If you have access to the iOS 9.3.5 device, try the troubleshooting steps outlined in the following support article:
If you can't make a FaceTime call on your iPhone, iPad, or iPod touch - Apple Support
Cheers!
Thanks for your response, but the issue was on my side after updating the iOS. After updating to iOS 13.4.1 the issue was fixed.
I have the same issue. My father is in the hospital and I can't connect with him (or visit him due to COVID-19). No way for me to have him "fix" his iPad...he is 92 years old.
Facetime Compatibility iPadOS/iOS 13.4
