Kernel Panic on 16" i9 MBPwRD

My MacBook Pro is having a kernel panic about three times a week when in sleep mode. I received this MBP in early Feb with 10.15.3 so I decided to wait for 10.15.4 to see if that corrected the issue yet this is the second time it has happened since the latest update.


Hardware config:

I have a 2019 16" i9 MBPwRD w/ 64GB of RAM and an Intel UHD Graphics 630 and an AMD Radeon Pro 5500M graphics card. Sometimes I'm connected to my Thunderbolt dock, other times my USB C dock when mobile and today it happened with only my Apple provided USB C power cable attached. I don't see a pattern in the hardware and the error message seems to be connected to the internal hardware.


Here is the error:

panic(cpu 2 caller 0xffffff801ae16487): "AppleIntelFramebuffer::setPowerState(0xffffff86afd6a000 : 0xffffff7f9e3c5d88, 1 -> 0) timed out after 45970 ms"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-6153.101.6/iokit/Kernel/IOServicePM.cpp:5296

Backtrace (CPU 2), Frame : Return Address

0xffffffa78d233b40 : 0xffffff801a7215cd

0xffffffa78d233b90 : 0xffffff801a85a3c5

0xffffffa78d233bd0 : 0xffffff801a84bf7e

0xffffffa78d233c20 : 0xffffff801a6c7a40

0xffffffa78d233c40 : 0xffffff801a720c97

0xffffffa78d233d40 : 0xffffff801a721087

0xffffffa78d233d90 : 0xffffff801aec2c7c

0xffffffa78d233e00 : 0xffffff801ae16487

0xffffffa78d233e50 : 0xffffff801ae15d69

0xffffffa78d233e60 : 0xffffff801ae2d2fe

0xffffffa78d233ea0 : 0xffffff801ae14b18

0xffffffa78d233ec0 : 0xffffff801a763545

0xffffffa78d233f40 : 0xffffff801a763071

0xffffffa78d233fa0 : 0xffffff801a6c713e


The rest of the error is attached.

MacBook Pro with Touch Bar

Posted on Mar 28, 2020 4:39 PM

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Posted on Apr 19, 2020 8:14 AM

Had the same problem, solved it 4 days ago.


Status here

My GPU Panic sleep problem is still solved. I have since installed my video-rendering tools, my developer tools, all my other stuff.

My energy saving stuff is back to normal.

Having it gooing to sleep on power, on batteries no problems so far.

Running 10.15.4


Solution for me was

My brand new macbook pro 16 (Shipped 2. april 2020) also restarted (crashed) over nigth - actually it crashed (Kernel Panic GPU) everytime it went to sleep mode. I had nothing installed except default OSX with updates.


Solution details

  1. Reset: Pram & NVRAM (still crashed)
  2. Reset: SMC (still crashed)
  3. Internet Recovery Command+Option+R (when booting) (Crashed under installation, but continued afterwards)
  4. Disabled "Prevent computer from sleeping automatically when the display is off." & "PowerNap.." in Energy Saver settings (Problems disappeared)
  5. Two days later I enabled "Prevent computer from sleeping...." and "Powernap..." again (Still no problems)


I don't know if step 1-3 is necessary, but I think so.


So a macbook pro 16 that I almost returned, is now working perfectly - and I'm very happy:-)


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226 replies

Apr 22, 2020 7:30 AM in response to jwesley07

I had another crash this morning with power nap off in both battery and power. Looks like it solved most issues but not all.


panic(cpu 2 caller 0xffffff800e491b2c): Sleep transition timed out after 180 seconds while calling power state change callbacks. Suspected bundle: com.apple.iokit.IOGraphicsFamily. Thread 0x14019c.

Backtracing specified thread

Backtrace (CPU 2), Frame : Return Address

0xffffffa786433900 : 0xffffff800de471e8

0xffffffa78715bbc0 : 0xffffff800dd433f1

0xffffffa78715bc30 : 0xffffff800dd41c2f

0xffffffa78715bc80 : 0xffffff800de442e9

0xffffffa78715bcc0 : 0xffffff800de43b4b

0xffffffa78715bcf0 : 0xffffff7f91999ced

0xffffffa78715bd20 : 0xffffff7f919b2fa3

0xffffffa78715bd30 : 0xffffff7f9199ccb9

0xffffffa78715bdc0 : 0xffffff7f919a8eee

0xffffffa78715be00 : 0xffffff800e4152ea

0xffffffa78715bea0 : 0xffffff800e414c14

0xffffffa78715bec0 : 0xffffff800dd63545

0xffffffa78715bf40 : 0xffffff800dd63071

0xffffffa78715bfa0 : 0xffffff800dcc713e

Kernel Extensions in backtrace:

com.apple.iokit.IOGraphicsFamily(575.1)[D47CA481-C5E5-3F03-9B04-6634DF5F3121]@0xffffff7f91991000->0xffffff7f919e1fff

dependency: com.apple.iokit.IOPCIFamily(2.9)[1B1F3BBB-9212-3CF9-94F8-8FEF0D3ACEC4]@0xffffff7f8e711000


Apr 22, 2020 7:56 AM in response to leroydouglas

FWIW, Automatic graphic switching didn’t have a measurable impact on frequency in my tests.


I’m actually trying to reproduce the bug right now so I can submit verbose logs and sysdiagnose to Apple. Even w/ power nap enabled (when on battery and plugged in), I’ve had no crashes in ~48 hours. Does anybody know of a way to reproduce this bug more frequently (or reliably)?


Apr 26, 2020 6:44 AM in response to vrtx0

Very interesting!!


I simply can't provoke reboots and CPU / GPU Panics again. I have enabled power nap again (for 12 days now) but am getting no restarts at sleep. Have all kinds of software installed. Also things that should sync at sleep, but may not have pushed the system as hard as you. But mysterious that it rebooted as a clean install with no additional software, and now doesn't do it with 70 programs installed, including google drives etc. I will try your approach with repair Photo.app library to provoke intensive workload at sleep.


Thank you for a good and thorough reporting.

Apr 26, 2020 8:11 AM in response to TheRealCasper

NP -- happy to help! I had a similar week-long streak without crashes; certainly made troubleshooting a lot more difficult!


I should probably add a few quick words of caution for anybody else wishing to reproduce this bug by repairing the Photos library:


  1. Since the Photos repair (Cmd+Opt while opening) last night, my laptop has crashed every time I wake it from sleep (much like when I first upgraded to 10.15.4). The repair/sync process usually takes ~3-5 days for me (my library has 13k photos/368GB, and my ISP is 400mbps x 50mbps).
  2. Be sure to make a backup copy of your Photos library before repairing -- don't rely on iCloud!
  3. I'm currently seeing some very strange glitches in Photos.app; the worst is that, if I delete a photo while I'm viewing it, it actually removes the photo immediately preceding it from my library. But I've experienced this on 10.15.0 (RTA has been pending bug fix since December), so it might be an issue with my iCloud library...


I'm curious if the common denominator here is iCloud Photos sync, iCloud storage in general (e.g. iCloud Drive, Messages, etc.), or anything during power nap (e.g. Time Machine). Anyway, I'm about to test with power nap disabled again to see if it impacts the frequency of kernel panics...

Apr 26, 2020 11:20 PM in response to jwesley07

Is there a way to remove the "Solved" tag? It certainly isn't solved yet.


Experiencing the same issues. Thought it was my USB Hub, since it seemed to crash only when it was plugged in. But no, at least it wasn't just that. Mind you I also have my time machine back up drive plugged into the hub, and that would've been one of those things that cues up during power nap.


Hope Apple can get this fixed (and the screen color changing after some wakes).

Apr 27, 2020 10:43 AM in response to jwesley07

@Thimme: Thanks, added your FB# to the list!


@Jensche21: Just to clarify, I believe that kernel panic log was just the CrashReporter output, which is *generally* safe to post, and the best way to confirm we’re hitting the same bug. But still good advice not to post system logs without redacting personal info. please note that I asked others who encounter the same bug to collect a sysdiagnose, upload it to a new FBA case, and post the FB# here so I can add it to the list. This is just my personal attempt to help expedite the triage/reproduce/fix/release process. Apologies for any added noise from this thread. Hopefully engineering will get back to us soon w/ an update, but I have no idea what the turn around time is.


@jwesley07: No problem! I’ve written my fair share of software bugs over my career, so it’s the least I can do! :)

Apr 30, 2020 1:54 AM in response to vrtx0

Hi, just wanted to say thanks for looking at this so deeply and for all the effort you must have put in on issue raising etc. I'm on an almost brand new macbook pro 16 inch max spec and it just started making it so that every time I came back to my computer I was greeted with the message about not shutting down properly. Reading your helpful insight into the matter has saved me from the pain and misery of talking to apple who will no doubt deny that this is even a thing which has happened to anyone (just like they did with the dodgy butterfly keyboards). Thanks again and hope you have a top day!

May 1, 2020 1:54 PM in response to jwesley07

I have the same issue for weeks now with met 5K UltraFine LG display, crashes after everysleep. I tried clean install, no backups and the same issue.


Do any here have also problems with bluetooth? My Apple Bleutooth keyboard, mouse (logitech) and Apple Magic 2 trackpad as also a lot of issues. They told me today to go to the service center for a replacement or repair.... But i still think this is a software issue.

May 21, 2020 6:10 PM in response to vrtx0

Vrtx0, I know NOTHING about how or why my iMac works, so I won't be of any help to anyone regarding this issue. However, upon reading this particular entry of yours, I remembered that my symptoms didn't commence immediately upon upgrading to 10.15.4, but a few weeks afterwards when I turned on iCloud Photos on my iMac to sync my photos in iCloud to my iMac. Up to that point, my machine was working perfectly. Just thought I'd pass that info along to you. Thanks for all the research you've performed and info you've provided to all of us here in this discussion.

May 29, 2020 9:35 AM in response to Wally5280

D’oh, thanks @Wally5280! Could you post the latest kernel panic here at your convenience?


Just got my 16” MBP back from the service center last night, and started loading ~400 gigs of photos from iCloud with power nap enabled this morning. I’ll post back with an update ASAP as well.


Side note: Photos metadata is now missing for all of my non-iPhone photos. I reported sporadic issues w/ metadata in October and have an RTA still pending bug fix, but I found it odd that this issue has multiplied...

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Kernel Panic on 16" i9 MBPwRD

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