Level 1

54 points

Kernel Panic on 16" i9 MBPwRD

Your computer was restarted because of a problem.

My MacBook Pro is having a kernel panic about three times a week when in sleep mode. I received this MBP in early Feb with 10.15.3 so I decided to wait for 10.15.4 to see if that corrected the issue yet this is the second time it has happened since the latest update.

Hardware config:

I have a 2019 16" i9 MBPwRD w/ 64GB of RAM and an Intel UHD Graphics 630 and an AMD Radeon Pro 5500M graphics card. Sometimes I'm connected to my Thunderbolt dock, other times my USB C dock when mobile and today it happened with only my Apple provided USB C power cable attached. I don't see a pattern in the hardware and the error message seems to be connected to the internal hardware.

Here is the error:

panic(cpu 2 caller 0xffffff801ae16487): "AppleIntelFramebuffer::setPowerState(0xffffff86afd6a000 : 0xffffff7f9e3c5d88, 1 -> 0) timed out after 45970 ms"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-6153.101.6/iokit/Kernel/IOServicePM.cpp:5296

Backtrace (CPU 2), Frame : Return Address

0xffffffa78d233b40 : 0xffffff801a7215cd

0xffffffa78d233b90 : 0xffffff801a85a3c5

0xffffffa78d233bd0 : 0xffffff801a84bf7e

0xffffffa78d233c20 : 0xffffff801a6c7a40

0xffffffa78d233c40 : 0xffffff801a720c97

0xffffffa78d233d40 : 0xffffff801a721087

0xffffffa78d233d90 : 0xffffff801aec2c7c

0xffffffa78d233e00 : 0xffffff801ae16487

0xffffffa78d233e50 : 0xffffff801ae15d69

0xffffffa78d233e60 : 0xffffff801ae2d2fe

0xffffffa78d233ea0 : 0xffffff801ae14b18

0xffffffa78d233ec0 : 0xffffff801a763545

0xffffffa78d233f40 : 0xffffff801a763071

0xffffffa78d233fa0 : 0xffffff801a6c713e

The rest of the error is attached.

MacBook Pro with Touch Bar

Posted on Mar 28, 2020 4:39 PM

Top-ranking reply

TheRealCasper

Level 1

22 points

Posted on Apr 19, 2020 8:14 AM

Had the same problem, solved it 4 days ago.

Status here

My GPU Panic sleep problem is still solved. I have since installed my video-rendering tools, my developer tools, all my other stuff.

My energy saving stuff is back to normal.

Having it gooing to sleep on power, on batteries no problems so far.

Running 10.15.4

Solution for me was

My brand new macbook pro 16 (Shipped 2. april 2020) also restarted (crashed) over nigth - actually it crashed (Kernel Panic GPU) everytime it went to sleep mode. I had nothing installed except default OSX with updates.

Solution details

Reset: Pram & NVRAM (still crashed)
Reset: SMC (still crashed)
Internet Recovery Command+Option+R (when booting) (Crashed under installation, but continued afterwards)
Disabled "Prevent computer from sleeping automatically when the display is off." & "PowerNap.." in Energy Saver settings (Problems disappeared)
Two days later I enabled "Prevent computer from sleeping...." and "Powernap..." again (Still no problems)

I don't know if step 1-3 is necessary, but I think so.

So a macbook pro 16 that I almost returned, is now working perfectly - and I'm very happy:-)

View in context

Similar questions

226 replies

Apr 7, 2020 12:37 AM in response to Acerhorn

I tried a lot now. It looks like there is a problem with "Powernap on" and/or GPU Restarts.

Rozak

Level 1

16 points

Apr 22, 2020 9:31 AM in response to Ajbrut

Going to re-enable power nap to collect more data

Apr 27, 2020 10:46 AM in response to vrtx0

Sure. Thanks.

feedback reporter is also a good solution. Apple needs to be aware of this problem.

Mar 29, 2020 10:23 AM in response to vrtx0

I also have the same problem. When the Mac is asleep, and I open the lid, nothing happens. I have to restart, and then get this error. Called Apple support - reset NVRAM and SMC, the usual, and then they are looking to have me do an OS reinstall.

Apr 3, 2020 12:07 AM in response to vrtx0

Hi all,

Same problem here (i9 / 32gb of ram / radeon 5500M 8gb)

Crash report

Disabling power nap now, will report back. Did anyone manage to get anything from support? I have reset SMC and reinstalled completely...

Thanks and good luck!

Apr 5, 2020 6:11 AM in response to lepidium

I just spoke to Apple's support.

I said that in this discussion many users have the problem and it is well described where the problem is.

"It's just a discussion."

They don't seem to care.

They never look at Apple Discussion. They only way to reach out apple is via the following feedback link:

Product Feedback - Apple

Barney-15E

Level 10

122,186 points

Apr 5, 2020 6:35 AM in response to jensche21

They never look at Apple Discussion. They only way to reach out apple is via the following feedback link:

Product Feedback - Apple

Exactly.

This is a User to User tech support forum. It is not used for anything else. It is for users to help out with problems they can actually help out with.

If you have a problem that another user cannot solve, you need to call AppleCare or take your Mac to a Genius Bar or certified repair center.

If it is an actual bug in Apple's code, talking to Apple will get Apple's attention on the problem.

Posting a bunch of "me too's" here won't solve the problem or highlight it in any way to Apple.

dkentley

Level 1

24 points

Apr 9, 2020 5:19 AM in response to vrtx0

Mine has only happened (only been twice so far) when I had been using my MBP in clamshell mode with an external 4K screen, and then left it alone. I had power nap enabled and "prevent sleep" disabled. I have "prevent sleep" enabled now, but I haven't replicated the same circumstances yet because I have work to do :)

Apr 10, 2020 6:55 AM in response to leroydouglas

Nope. its not solving the problem.

leroydouglas wrote:

There has been a Supplemental update to the macOS10.15.4

see if that resolves your issue:

Download macOS Catalina 10.15.4 Supplemental Update https://support.apple.com/kb/DL2038?locale=en_US

Sc1972

Level 1

14 points

Apr 11, 2020 4:08 AM in response to bechard

I got the same problem with new Mac and they just give another one for replacement but run into same problem. Calling up Apple support and they said did not hear any similar issue. Trying to report this issue to their engineering and suggest people to report this to Apple support and request them to file a case on this

aryantd

Level 1

8 points

Apr 24, 2020 9:23 AM in response to jwesley07

Just to add on to what everyone is saying and to supply some new data, I upgraded to 10.15.4 whenever it came out but I did not experience any issues until two days ago when I imported around 40GB worth of photos from my iPhone to the Mac Photos app, which shouldn't be a problem for the computer to do. I reset my SMC yesterday after the crash happened but it happened again, but then I found this thread so I disabled the power nap functionality to see if that resolves the issue. I called Apple and they want me to wipe everything off my computer and reinstall as new to see if the problem still persists, but I would rather not have to do that.

Thimee

Level 1

24 points

Apr 27, 2020 8:15 AM in response to jensche21

Did you see my post last night, containing the feedback ID: FB7677896

Posting our logs here is also a useful way of confirming that we're all experiencing the same issue, and that it's not related to our specific software setup or perhaps a hardware fault - this is a general problem with MacOS.

Apr 27, 2020 10:15 AM in response to jensche21

You can use the Feedback Assistant app on your MacBook, it will also automatically capture and include the system logs. And you will get notifications if there is any reply or update. I also noticed that now my report has this field:

Recent Similar Reports: More than 10

(it was 0 yesterday when I reported the issue).

vrtx0

Level 1

14 points

Apr 30, 2020 2:55 AM in response to jensche21

I just noticed an announcement in Feedback Assistant with 10.15.5 release notes:

“

macOS Catalina 10.15.5 (19F72f) Release Notes

Notes and Known Issues

Finder

Resolved Issues

Large data transfers to RAID volumes no longer cause Finder to become unresponsive. (61307708)

“

I haven’t had a chance to load 10.15.5 on my machine yet, and haven’t received a reply to my FBA case since 4/24, so I’m concerned...

@ian.deutsch: Thanks, certainly looks like the same issue; relayed your FB#!

@jensche21: Could you let me know how you reached this specialist? Do you have an enterprise support account? I haven’t been able to speak to anybody beyond a Sr. Advisor (in iOS, macos, creative media and customer relations)... Any tips greatly appreciated!

dkentley

Level 1

24 points

May 18, 2020 5:08 AM in response to jensche21

Has anyone who consistently has this problem tried the Catalina 10.15.5 beta? It's cured at least one problem for me, waking up an external display from sleep (I used to have to unplug it and plug it back in 75% of the time I tried to wake it). That issue was introduced in .4 I believe, and it gave me hope that it fixed this one too (which I had a while ago, but haven't repeated in quite some time).

Also the title of this thread is about the i9 MBP 16, has anyone with a different model seen it?

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Kernel Panic on 16" i9 MBPwRD