Kernel Panic on 16" i9 MBPwRD

My MacBook Pro is having a kernel panic about three times a week when in sleep mode. I received this MBP in early Feb with 10.15.3 so I decided to wait for 10.15.4 to see if that corrected the issue yet this is the second time it has happened since the latest update.


Hardware config:

I have a 2019 16" i9 MBPwRD w/ 64GB of RAM and an Intel UHD Graphics 630 and an AMD Radeon Pro 5500M graphics card. Sometimes I'm connected to my Thunderbolt dock, other times my USB C dock when mobile and today it happened with only my Apple provided USB C power cable attached. I don't see a pattern in the hardware and the error message seems to be connected to the internal hardware.


Here is the error:

panic(cpu 2 caller 0xffffff801ae16487): "AppleIntelFramebuffer::setPowerState(0xffffff86afd6a000 : 0xffffff7f9e3c5d88, 1 -> 0) timed out after 45970 ms"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-6153.101.6/iokit/Kernel/IOServicePM.cpp:5296

Backtrace (CPU 2), Frame : Return Address

0xffffffa78d233b40 : 0xffffff801a7215cd

0xffffffa78d233b90 : 0xffffff801a85a3c5

0xffffffa78d233bd0 : 0xffffff801a84bf7e

0xffffffa78d233c20 : 0xffffff801a6c7a40

0xffffffa78d233c40 : 0xffffff801a720c97

0xffffffa78d233d40 : 0xffffff801a721087

0xffffffa78d233d90 : 0xffffff801aec2c7c

0xffffffa78d233e00 : 0xffffff801ae16487

0xffffffa78d233e50 : 0xffffff801ae15d69

0xffffffa78d233e60 : 0xffffff801ae2d2fe

0xffffffa78d233ea0 : 0xffffff801ae14b18

0xffffffa78d233ec0 : 0xffffff801a763545

0xffffffa78d233f40 : 0xffffff801a763071

0xffffffa78d233fa0 : 0xffffff801a6c713e


The rest of the error is attached.

MacBook Pro with Touch Bar

Posted on Mar 28, 2020 4:39 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 19, 2020 8:14 AM

Had the same problem, solved it 4 days ago.


Status here

My GPU Panic sleep problem is still solved. I have since installed my video-rendering tools, my developer tools, all my other stuff.

My energy saving stuff is back to normal.

Having it gooing to sleep on power, on batteries no problems so far.

Running 10.15.4


Solution for me was

My brand new macbook pro 16 (Shipped 2. april 2020) also restarted (crashed) over nigth - actually it crashed (Kernel Panic GPU) everytime it went to sleep mode. I had nothing installed except default OSX with updates.


Solution details

  1. Reset: Pram & NVRAM (still crashed)
  2. Reset: SMC (still crashed)
  3. Internet Recovery Command+Option+R (when booting) (Crashed under installation, but continued afterwards)
  4. Disabled "Prevent computer from sleeping automatically when the display is off." & "PowerNap.." in Energy Saver settings (Problems disappeared)
  5. Two days later I enabled "Prevent computer from sleeping...." and "Powernap..." again (Still no problems)


I don't know if step 1-3 is necessary, but I think so.


So a macbook pro 16 that I almost returned, is now working perfectly - and I'm very happy:-)


Similar questions

226 replies

Apr 19, 2020 5:26 AM in response to jwesley07

Same problem. I do have an apple refurb 2019 16" I9 32 gb Vram 8gb 1tb. I've had this computer for 5 days now. Woke up to the kernel panic error this morning. Fans were running crazy last night after a long FaceTime session then did some LR editing. I'm not at all familiar with code, tech errors, etc but wanted to thank everyone on here who is!


Just disabled power nap on both battery and plug in power. First time MacBook owner, was pretty excited to switch from PC and integrate fully into ecosystem. But at $3k I don't like to see these kind of messages in the morning!!



Apr 21, 2020 11:29 AM in response to Brian1708

Yep, and confirmed it still crashes with power nap disabled on both battery and wall power sources (it’s disabled by default on battery). FWIW, it didn’t seem to change the frequency of crashes for me at first, but after methodically testing ~10 different settings in system prefs, I reset all energy settings to default, disabled power nap again, and went ~4 days without a crash. A few days ago, the panics kicked back up, and while it’s still a bit early to draw a conclusion, it does still seem to happen more often with power nap enabled...


Thanks for checking though — I definitely recommend others try it exactly as you outlined, especially as several people have reported success in this thread.

Apr 25, 2020 2:51 PM in response to vrtx0

It just happened on my new 3 day old MacBook Pro 16" i9 (64GB RAM, 8GB GPU, 2.4GHz), I updated to Catalina 10.15.4 yesterday and today in the evening I put the macbook to sleep, 1 hour later it had an unexpected reboot. The macbook is connected and charged through usb-c from Dell U2720Q. I didn't change any power related settings, other than enabling always-on USB-C charging on the Dell monitor. I submitted my crash data - FB7676439.

Apr 27, 2020 11:15 AM in response to jwesley07

I believe that I'm having the same issue with my 2019 16-inch MacBook Pro. I've been in contact with Apple Support and I've had two kernel panics since trying a clean MacOS install this past weekend. I submitted a feedback report today with both panic logs and sysdiagnose packages: FB7678326.


I've attached the crash reporter logs from today. One occurred with a Caldigit TS3 dock with a Dell 2720Q display connected using USB-C. The other occurred a few hours after with only the apple power cable connected.



May 20, 2020 8:08 AM in response to jwesley07

Agreed — looks like disabling power nap significantly reduces the frequency of crashes while transitioning between sleep states, but I still get a crash every week or so.


I still have a Feedback Assistant case open that *seemed* to have some momentum; I collected verbose logging and gave steps to reproduce the bug, but I haven’t heard anything since April 24th. I’ve asked them and AppleCare for updates, and for them to publicly disclose this known issue, but the silence is deafening...

May 21, 2020 12:03 AM in response to vrtx0

I am glad that you pointed this out. Apologies for my carelessness reading that article, and you're right about its misinterpretation on error messages. It is quite possible that the author came up with that guess because KP mostly happens on MacBook Pro 16'' (i7 or i9), which is also the only MacBook Pro (current generation) with dual graphics cards. Although we cannot fully rule out the possibility of GPU issue, clearly the author cited the wrong case and nothing about GPU could be inferred from that error log.


BTW, my error message is all the same, except that my Mac OS version is newer (macOS Catalina 10.15.4 Supplemental Update (19E287)).


Bug report on Mr. Macintosh blog is probably the most precise and up-to-date one about this KP issue. It avoids potential errors by simply (but accurately) describing problems, instead of making ambiguous guess about the cause. In fact, It is quite impossible to confirm any specific cause from the error report (If not an Apple engineer).


The whole blog is awesome, too. Thank you for recommending! It helps a lot!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Kernel Panic on 16" i9 MBPwRD

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.