Kernel Panic on 16" i9 MBPwRD

Installed this driver today and computer seems to be waking up correctly from sleep mode with an external monitor connected....

https://www.displaylink.com/downloads/macos

Installed this driver today and computer seems to be waking up correctly from sleep mode with an external monitor connected....

https://www.displaylink.com/downloads/macos

I have exact same issue too. My MBP 16 crashes every time I connect it to external monitor. Sometimes it restarts and give me message "... MBP was restarted because of problem..." or I'm not able to wake it up from sleeping mode.

Hi there.

I have the exactly same error. Additionally, my MacBook Pro 2019 16'' i7 16GB is overheating every time to more than 70º C.

Any solution for this problem?.

panic(cpu 4 caller 0xffffff8009816487): "AppleIntelFramebuffer::setPowerState(0xffffff81b8997000 : 0xffffff7f8cdf3d88, 1 -> 0) timed out after 45960 ms"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-6153.101.6/iokit/Kernel/IOServicePM.cpp:5296

Backtrace (CPU 4), Frame : Return Address

0xffffff922e563b40 : 0xffffff80091215cd 

Complete error is attached.

I'm having this issue for the last a few days.

My configuration: MBP 2019 16" i9 2.3 GHz, 16 GB RAM

Steps to reproduce:

1. The mac is connected to an external monitor through a USB C-HDMI cable
2. The power is connected through an external USB-C hub
3. The MBP lid was open
4. I manually sent it to sleep by clicking the Sleep button using the top left Apple menu at night.
5. Used the keyboard and mouse to wake it up
6. After a while, the machine restarts instead of waking up.

I'm attaching the panic log from Console.

I got a GPU Restart Failure:

Event:               GPU Reset
Date/Time:           Fri Apr  3 23:03:55 2020
Application:         WindowServer
Path:                /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer
Tailspin:            /Library/Logs/DiagnosticReports/gpuRestart2020-04-03-230355.tailspin
GPUSubmission Trace ID: 0
OS Version:          Mac OS X Version 10.15.4 (Build 19E266)
Graphics Hardware:   AMD Radeon Pro 5500M
Signature:           2

Report Data:

Vendor failed to provide GPURestartReport

Same problem here on a MacBook 16" 2,3 GHz Intel Core i9 | 16 GB | AMD Radeon Pro 5500M 4 GB

panic(cpu 2 caller 0xffffff800d416487): "AppleIntelFramebuffer::setPowerState(0xffffff81bc472000 : 0xffffff7f909a8d88, 1 -> 0) timed out after 45953 ms"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-6153.101.6/iokit/Kernel/IOServicePM.cpp:5296

Happening everyday after night - think it started after the last OS X update...

If you have a way of engaging apple support to get there attention, I would love to hear your suggestions. I have a brand new $3000 laptop, and Apple Care. The support folks I've talked with have advised to re-install the OS. There is no offer to truly troubleshoot the issue, nor escalate to someone who can work on the issue. Regarding going to the "Genius Bar", given the current environment, I don't believe that's an option.

Sadly, given the current environment, it looks like this is about the only support option, where you may at least get a hint of getting some relief. Users helping users. The frustration that that I'm feeling and is probably shared , is that with this issue, Apple has pretty much abandoned us. If you have any ideas on how to compel Apple Support to take the issue seriously and escalate, please share. If they don't have the resources to do that, maybe the remaining working Apple developers should be reading these forums.

The Problem is Genius and even Apple Tech supervisor have no clue about their work. They just have standards to follow, like clean install. Actually thats the last thing they can advice.

Just to name one example. I have also problems with my Apple Pro Display XDR. And I was talking to an Apple Tech supervisor, so not first level call center. A supervisor.

He asks me, no kidding, seriously:

"What is the brand of the Apple Pro Display XDR?"

He was a Level 2 Technical supervisor!!!

Mate, while I would normally agree with you and try and fix this myself... we re taking about multiple Gs machines this is clearly something Apple should notice and fix. I’m into Macs to avoid you’re on your own route. I suppose others are as well.

Oh, I’m definitely on the same page. I dropped $5k on mine (plus AppleCare), and this absolutely *shouldn’t* be on any of us to fix (or even diagnose given how common it is). The blame is entirely on Apple, but given their lack of willingness to even look at the logs I sent 10 days ago, I figured I’d try to be creative.

I should also mention that I’ve been working on OS kernels (both development and security research) for nearly 20 years. So I don’t mind exploring open source code as much as I mind endless calls to inept staff.

It’s *insane* that Apple Support cannot work with engineering, and engineering has a policy not to ever work directly with customers. The result is a constant game of telephone, and repeating the exact same redundant, time-consuming steps ad nauseam with no progress.

I should also mention that I have 15 iCloud-related cases open since October 12th, and haven’t resolved a single one, despite 200+ hours on the phone (not to mention submitting feedback and even opening Feedback Assistant cases with very clear repro steps). None of this is acceptable to me, and it shouldn’t be acceptable to anybody.

I hope my interest in taking matters into my own hands doesn’t excuse Apple’s absurd support procedures... In fact, I should probably take those efforts into a new post so I don’t distract from this one. If I find a viable fix or work-around, I’ll be sure to share it here!

I have exactly the same problem. SMC reset used to solve (at least temporarily) it for 10.15.3, but after this problem reemerged in 10.15.4 SMC reset no longer helps.

I also use windows PCs and they also frequently encounter problems when trying to wake up, like XPS 15 stuck at black screen when waking up and I have to force-shut down the laptop by pressing the power button and restart.

I guess nowadays computer manufacturers (whether it is Apple or Dell or any other) just don't care whether the basic functionalities (like sleep, wake up, etc) of their product work. They only care whether they can sell it.

My first computer was a COMPAQ desktop with windows 95, and my second one was a SONY VAIO with windows 2000. On those good old days I never experienced those annoying glitches. What happened to those modern machines that are supposed to save our times but are actually wasting our times? Are "sleep" and "wake" that complex functions to implement and maintain while spaceX engineers can write codes to land their rockets on a floating platform?

Frustrated...

Didn't solve anything... another restart today morning... I will try next to disable powernap - but this shouldn't be a solution, it's not expected to need to disable functions in order to get rid of errors...

Noticed the screen flashed entirely white for ~3 seconds during install... A glimmer of hope?

Also wanted to post, for the record, I have yet to receive an update from engineering on my AppleCare support case, which was escalated to engineering (with an RTA) ~10 days ago. My Sr. Customer Relations Advisor and Sr. Technical Advisor *still* have absolutely no information.

Apple needs to take customer bug reports much more seriously, or it will be their demise (which I really don’t want to see). Hopefully they’ll implement a much more sane release cycle that involves a *much* better QA process than whatever happened during the Catalina and iOS 13 releases... Fingers crossed!