unable to reset my security questions for my apple id

Did you get a message saying basically "we don’t have sufficient information to reset your security questions?" If yes, see

Security and your Apple ID https://support.apple.com/en-us/HT201303 (this section Employee privacy and security policies).

This section says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”

Do you have any information that might help Apple solve your problem? 

Try getting help using these support options.

Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

Apple ID Support https://support.apple.com/apple-id

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

For example, if you are rightful owner of an iPhone that is activation locked and you have a purchase receipt with the phone's serial number on it, then Apple might be able to help you. At this point it would probably have to be online help since most Apple Stores are closed currently. I am not sure how amenable Apple is to considering such receipts online at this time.

Have you tried the steps in the Support article below?

Apple ID - If you forgot the answers to your Apple ID security questions.  

Sign into Apple ID: Your Account for Everything Apple https://appleid.apple.com/#!&page=signin using your Apple ID/Password and reset them there. Have you tried that? What happens when you do?

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If you are getting that message, you need to contact Apple Support. See the links donv posted above.

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