Iphone 6s disabled

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Level 1

4 points

HI my iphone has been disabled and is asking me to connect to itunes but the problem is that i do not know how and that i have never used itunes

iPhone 6s Plus, iOS 13

Posted on Mar 29, 2020 8:09 AM

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Answer 1

Top-ranking reply

Level 8

39,509 points

If your phone is disabled

Follow the steps in this article:

If you have a backup you can restore it from that

Hope this helps!

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Answer 2

You need to erase your phone using your home computer with iTunes running on it. See this link and follow the directions --> If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

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