Can't get off restore page

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DMV_2020 Author

Level 1

4 points

Can't get off restore page

iPhone X is stuck on restore screen. When I plug it into my MacBook to update or restore I get that it can't restore and an Unknown error 4013 occurs. I've tried everything the Apple Support website tells me to do, but no luck.

Posted on Mar 29, 2020 11:27 AM

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Answer 1

sberman

Level 10

272,448 points

Mar 29, 2020 12:05 PM in response to DMV_2020

DMV_2020 wrote:

I've tried everything the Apple Support website tells me to do, but no luck.

Does “the Apple support website” mean this article specifically?

If you see error 9, 4005, 4013, or 4014 when you restore your iOS device - Apple Support

No. OK, try this then.
Yes. What did Apple Support suggest when you contacted them?

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Can't get off restore page

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